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Thought leadership articles
Productivity
Work Smarter, Not Harder: How to Manage What Matters While Living Your Best Life
Drawing inspiration from Timothy Ferriss’s The 4-Hour Work Week, this week’s blog by Vista Operations Consultant Stephanie Demont will explore strategies for enhancing your personal productivity and job satisfaction while also fostering improved efficiency and fulfillment within your team.
6 min read
Stephanie Demont, Esq.
June 17, 2024
graphic of people balancing different jobs
Productivity | Teamwork
How to Unlock Your Legal Team’s Potential: Overcoming Barriers to Productivity and Empowerment
"Why can't my employees just do their job?" Have you ever asked yourself this question? Chances are you have. In most cases, your employees have the same thoughts: "Why can’t I just get my work done?" When they get in their vehicle at the end of the day or close their computer if they're working […]
5 min read
Guest Author
June 10, 2024
graphic image of paper on fire on chair
Leadership | Management | Teamwork
From Loud Quitting to Lasting Loyalty: Building a Resilient Organizational Culture
Over the last few years, we have heard so much about the phenomenon of quiet quitting. Quiet quitting is such an important concept to be aware of with your team, so I am glad we are all giving it attention.
6 min read
Dr. Heather Carroll
June 3, 2024
graphic image of people flowering a mind
Leadership | Productivity
What Matters Most: How to Thrive in Every Aspect of Your Life
What matters most when it comes to being well? As someone with a passion for health and wellbeing since I was a teenager, that’s a question I’ve thought about for over 20 years. As someone who worked in the corporate wellbeing industry as the Director of Wellbeing at the same company for 13 years, I learned a lot about the “shoulds” that all of us are familiar with.
8 min read
Guest Author
May 28, 2024
graphic image of team building light bulb
Leadership | Management
The Key to Thriving Teams: Cultivating Psychological Safety
When you think of a thriving organization, do you imagine meetings filled with blind agreement, with little questioning, little opportunity for brainstorming and new ideas, and a crushing fear of failure amongst the team members? Probably not!
7 min read
Caroline Younger
May 20, 2024
graphic image of man juggling items for work balance
Leadership | Management
From Invisible to Iconic: The Power of Personal Brand Building
At Vista, we visit quite a few law firms for Needs Assessments. During our days on site, we meet with individual team members to dig deep into workflow, processes, culture, and areas ripe for improvement. We see firms of all shapes, sizes, geographic locations, and team makeup.
6 min read
Mary Ellen Murrah
May 13, 2024
graphic image of brain imagining
Productivity
Cultivating Resilience: A Guide to Enhancing Mental Health Through Self-Care
Before you read any further, take two minutes to close your eyes and imagine a place where you feel calm, safe, and balanced. Make this image rich with details from all of your senses.
6 min read
Guest Author
May 6, 2024
graphic image of tiktok ban
Leadership | Productivity
TikTok Turbulence: Adapting Marketing Strategies for Personal Injury Law Firms Amidst the Threat of a TikTok Ban
On April 20th, the House passed legislation that could potentially ban TikTok in the US, adding further fuel to the banning discussion following a similar bill passed in March.
4 min read
Guest Author
April 29, 2024
graphic of man vs ai
Leadership | Productivity
The Legal Tech Revolution: How AI is Shaping the Next Generation of Law Firms
In the world of Legal Tech, AI looms large on everyone’s radar. Whether you oversee technology in a small 5-person firm or a large 200-person firm, the pressure to stay informed and up to date is relentless.
5 min read
Pam Travis
April 22, 2024
graphic of man on chair
Leadership | Management
Feeding the Fire: Igniting Motivation in Your Team
Greetings to all the trailblazers in the dynamic world of plaintiff law firms! From the bustling corner offices to the rigorous trenches of legal work, we are well aware that leading a highly vibrant and diverse team presents its own set of challenges.
6 min read
Terri Houchin
April 15, 2024
graphic image of man with plants growing
Leadership
Understanding the Law of the Harvest: You Reap What You Sow
Farmers are a resilient and risk-taking bunch. Season after season, elements out of their control affect their success or failure. They are at the mercy of the scorching sun, drenching rains, and driving winds. Those factors have a very real impact on their outcomes.
5 min read
Tim McKey
April 8, 2024
graphic of man on unicorn rising up
Leadership | Management
Desperation vs Determination: The Hiring Dilemma
As a seasoned professional specializing in Talent Acquisition/Recruiting, I often come across urgent requests from companies in need, where they exclaim, “We are desperate for help here! Can you find us someone?” Job security for me, right? Not really.
5 min read
Sarah Waggoner
April 1, 2024
graphic image of team productivity
Productivity
Planning to Perfection: Embracing a Strategic and Flexible Approach
Anyone who knows me well understands I crave organization, preparation, and planning. This is probably why, every October, I start searching for a new paper planner. That’s right, an old school paper and pen are my jam. Taking time to carefully choose the correct size and paper quality gets me all giddy.
6 min read
Amanda Hankins
March 25, 2024
girl looking out
Leadership
A Millennial’s Lesson in Leadership: Learning, Struggle, and Triumph Before 30
I have been told I have a strong personality. From a young age, I have always been the first one to step up and take on the “leadership” role. Line leader in grade school? You better believe it. Group projects in college? Always the facilitator and organizer.
5 min read
Kendall Abbott
March 18, 2024
leaving a legacy
Leadership
Silent Strength: Lessons from Our Southern Matriarch
On March 3rd, 2024, our family lost a pillar of strength, our beloved grandmother, Johnnie Mae Evans McKey. A Southern woman through and through, she was a beacon of quiet leadership, a testament to resilience, and a paragon of grace.
5 min read
Sarah Waggoner
March 11, 2024
graphic image of teamwork
Intake | Leadership
Is All This Really Necessary? Advancing Your Firm through Forms
In the fast-paced world of business, where actions often speak louder than words, forms, paperwork, and organizational content can sometimes feel like an unwelcome guest at the table of productivity. Firm leaders, driven by results, may view the ever-growing pile of forms and documents as a towering barrier to efficiency rather than a tool for success.
7 min read
Stephanie Demont, Esq.
March 4, 2024
graphic image of man's brain
Leadership | Productivity
Ideas to Execution: Bridging the Gap
Ozzy Osbourne famously sang, “I’m just a dreamer. I dream my life away.” As an attorney and manager constantly seeking to improve my legal and leadership skills while avoiding complacency, my mind can often feel like a hamster wheel as ideas for new methods and processes enter my consciousness at sometimes irregular hours.
5 min read
Guest Author
February 26, 2024
graphic image of job title
Leadership | Management
More Than Just a Name: How Important is a Job Title?
Just how vital is the label that comes with your professional role? Does the significance of a job title go beyond just a name on a business card? Ponder for a moment on your present designation at work.
4 min read
Dr. Heather Carroll
February 19, 2024
Hedgehog and Fox
Leadership
Forget the Foxes: Hedgehogs are Way Cooler
For most entrepreneurs (read: business owners), their world revolves around scanning the horizon for the next great void or need in the market. Once found, exploring a way to fill that void and solve a problem or bring good feelings to the market (while creating a profit for the entrepreneur) sometimes becomes an obsession.
4 min read
Tim McKey
February 12, 2024
image of man on phone
Leadership | Management
Unlocking the Power of Employee Advocacy: Turning Your Workforce into Revenue Generators and Personal Brand Ambassadors for Free
Did you know that every week, employees spend around 8 hours of time on their phones during work hours? In fact, a recent article from EnterpriseApps Today showed that employees spend an average of 2.5 hours per working day on their phones.
4 min read
Guest Author
February 5, 2024
graphic of man with checklist
Leadership
Achieving Success Together: Setting Client Expectations
Imagine being in a doctor’s office. You’re taken back to an exam room, and the doctor walks in, picks up a syringe, wipes your arm, and gives you a shot. He then gives you a list of instructions to follow and walks out the door.
7 min read
Pam Travis
January 29, 2024
man and woman untangling wire
Leadership | Management
From Turmoil to Triumph: Navigating the Aftermath of Crisis
Crises often strike without warning, leaving companies in disarray. It’s like being on a smoothly sailing ship when out of nowhere, a storm hits. Suddenly, you’re not just navigating but surviving. This is the essence of a crisis.
6 min read
Kendall Abbott
January 22, 2024
business man getting hated
Management | Productivity
The Complaint Department: The Gift That Keeps on Giving
“You know what I’d really like to hear more of this coming year? Complaining!” said no one ever. I recently saw a post about someone’s New Year’s resolution being to complain less. As people and as business owners and leaders, complaints are a thorn in the side, another issue on the pile to be dealt with.
5 min read
Mary Ellen Murrah
January 15, 2024
graphic of man on boat
Leadership
Standing in the Eye of a Hurricane: Leadership Lessons from Mother Nature
In October 2023, the Vista team was in Cabo San Lucas, Mexico for a bi-annual mastermind meeting when Hurricane Norma graced us with her presence. While I would not willingly subject others to the challenges we encountered, the experience yielded valuable insights applicable to the realm of leadership.
5 min read
Terri Houchin
January 8, 2024
graphic of boxing gloves between man
Leadership
Stuck in the Middle: Defining Effective Mid-level Leadership
Mid-level leadership, particularly within the context of law firms, encompasses those key roles nestled between top-level management and the broader team. They are the department managers or practice group leaders who form the vital backbone of the organization.
5 min read
Caroline Younger
January 2, 2024
graphic of man with net catching workers
Leadership | Management
Navigating the Talent Landscape: Unveiling the Distinction Between Headhunters and Recruiters
In the dynamic realm of talent acquisition, two key players take center stage: headhunters and recruiters. The distinction between these two roles, while seemingly subtle, can make quite a difference in your company’s hiring process.
5 min read
Sarah Waggoner
December 22, 2023
graphic of girl with new year's resolutions
Leadership | Management | Productivity
Next Year Will Be Different: How to Set You and Your Team Up for Success with Your New Year’s Resolutions
It’s that time of year again! While you’re probably enjoying the holiday season, it’s important to take some time to reflect on the past year and plan for the future.
7 min read
Pam Travis
December 18, 2023
graphic of man speaking to workers
Leadership
Cultivating Leadership Skills: A Pathway to Business Success
Ah, the holiday season! It’s a time to be grateful for all that we have and to joyfully celebrate with friends and family as we wind down another year. It’s a time to look back on the year, contemplating and preparing goals for the year ahead.
5 min read
Stephanie Demont, Esq.
December 12, 2023
graphic of doctor with girl patient
Leadership | Management
The Role That’s Revolutionizing Law Firms: Does My Firm Need a Medical Care Coordinator?
A critical element of a personal injury claim is the client’s medical care and resulting records that help to support their claim for losses.
6 min read
Terri Houchin
December 4, 2023
Productivity
Busy Bragging: A Badge of Honor or a Cry for Help?
In our latest blog by Operations Consultant Dr. Heather Carroll, we will dive into the fascinating world of 'busy bragging' and discover its hidden pitfalls.
6 min read
Dr. Heather Carroll
November 28, 2023
Leadership
Thriving at the Helm: The Importance of Self-Care for Leaders
In this week’s Vista blog, Operations Consultant Dr. Heather Carroll will help you slow down and focus on the art of self-care. Firm owners and leaders often feel forced to shove self-care to the very bottom of their priority list, struggling to ever check it off in a given day. That approach, though, is often more draining, causes higher levels of stress, and limits your ability to lead effectively and efficiently.
6 min read
Dr. Heather Carroll
November 20, 2023
Uncategorized
Recovering from a Post-Event Hangover: Tips and Tactics for Making Impactful Changes at Your Firm
I’d be willing to bet your email inbox and social feeds, on a regular basis, are full of opportunities for legal seminars, workshops, and conferences. The market for such events has become increasingly large, and we’ve heard from many of our clients that they struggle to decide what’s worth attending and what could be skipped.
4 min read
Mary Ellen Murrah
November 13, 2023
graphic image of speaker
Management
Turning Participation Into Profit: Achieving Real ROI from Conferences
Have you ever experienced the feeling of total panic before a big meeting where you fixate on one obsessive thought in your head: Will this be the moment when I’m found out - the moment when they discover I don’t really belong here? In this week’s Vista blog, Operations Consultant and Vista Strategist Mary Ellen Murrah shines the spotlight on the phenomenon of imposter syndrome.
6 min read
Mary Ellen Murrah
November 6, 2023
Graphic image of intake department employees
Intake
Top Five Worst Mistakes an Intake Department Can Make
Mistakes made by your intake team can be damaging. Systemic issues that exist within an intake department can not only result in missed opportunities to sign clients, but they can also, if not addressed, negatively affect your firm’s reputation. The goal of plaintiff law firms is to turn every client and potential client into a raving fan of your firm, regardless of the outcome of the claim. How do you do that?
5 min read
Terri Houchin
October 30, 2023
Graphic image of calendar
Leadership | Teamwork
Weathering the Shift: How to Keep Your Team Pumped Up Through Seasonal Changes
Fall is finally here, and although the weather does not feel like it everywhere, rest assured your team feels the woes of the fourth quarter, and seasonal depression is right around the corner. As cooler weather sets in and the chaos of the holidays looms, finding ways to embrace the changing seasons can help to motivate and re-energize your team.
5 min read
Kendall Abbott
October 23, 2023
Graphic image of phone
Leadership | Management
Driving Ambition: Understanding the Motivational Factors for Generation Z
Generation Z, those folks born between 1996 and 2010, has uniquely thrived in the digital age, demonstrated resilience in the face of climate challenges, adapted to evolving financial landscapes, and demonstrated remarkable strength during the COVID-19 era. As the second-youngest generation, they are surrounded by the wisdom of millennials ahead of them and the bright future of Generation Alpha following in their footsteps.
5 min read
Terri Houchin
October 16, 2023
graphic image of clock of death
Leadership
On Second Thought: The Lesson of Digesting
As I have acquired additional seasoning in life (aka gotten older), I’ve learned to appreciate words of wisdom from those even more seasoned than myself. I will deny writing this blog if you let this secret out, but one of my favorite mentors to learn from is the one and only Tim McKey.
5 min read
Amanda Hankins
October 9, 2023
graphic of boss and heroes
Leadership | Management
Quiet Power: Unleashing the Leadership Potential of Introverts in Your Law Firm
Hi, my name is Heather, and I am an introvert. It’s true. In large gatherings, I am the one off to the side or purposely surrounding myself with those who are in my comfort zone. Not the picture that pops into your head when you think of the personality of a strong, confident leader? That one-dimensional trope, though, is outdated and incomplete. Don’t write introverts off just yet when building out your leadership team.
4 min read
Dr. Heather Carroll
October 2, 2023
graphic of band
Leadership
The Swift Way to Success: Unraveling Leadership Styles from Taylor Swift's Groundbreaking Eras Tour
Taylor Swift has been a key voice in almost every playlist I’ve created since middle school. I will unabashedly turn her tunes up and sing along. Her music makes me happy and has always connected with me.
6 min read
Caroline Younger
September 22, 2023
graphic image of law scale
Management
That Dude Gets Paid More Than Me?!?!: Why Pay Equity Matters
Every year on September 18th, International Equal Pay Day is celebrated as a reminder of the continued gender pay gap that exists worldwide in the workforce. While progress has been made in recent years, women still earn, on average, only 81 cents for every dollar earned by their male counterparts (less for women of color).
6 min read
Mary Ellen Murrah
September 18, 2023
graphic image of boss leading team
Leadership | Management
Shape it Up: Building a Profitable Firm from the Inside Out
In mathematics, congruency is a term that describes the property of two objects being equivalent in shape and size. Congruency is an important concept in geometry and is used in various fields, such as engineering, architecture, and physics, where accurate measurements and matching shapes are essential.
5 min read
Guest Author
September 11, 2023
graphic image of team
Productivity
Jumping Through Hoops: Don’t get caught up in the hiring game
Interviews are a fundamental part of the recruiting process for any business. In this week’s Vista blog, Recruitment Coordinator Sarah Waggoner walks you through what a robust interview process entails.
4 min read
Sarah Waggoner
September 1, 2023
graphic image of lawyer wack a mole
Management | Productivity
Unlocking Efficiency: The Power of an Operations Manual
What’s the one essential resource every firm needs to reduce turnover, improve employee engagement, and consistently ensure a high-quality work product? The operations manual. Those who have one and use it properly know the power of this tool. Those who don’t are doomed to a life of frustration, repeating the same mistakes over and over again.
5 min read
Stephanie Demont, Esq.
August 28, 2023
graphic image of growing the firm line chart
Leadership | Productivity
From Small Seeds to Big Success: Overcoming Growing Pains in Your Law Firm's Journey
Do you remember when you were a kid waking during the night with pain in your legs, calves, and thighs? I can remember many tearful nights when my mom would have me soak in a warm bath and take Children’s Tylenol to ease what she called growing pains. My mom would promise the pain wouldn’t last too long, that I was growing stronger and taller. She was always right, and I would feel better by the morning.
9 min read
Amanda Hankins
August 21, 2023
graphic image of leader sweating on communication
Productivity | Teamwork
Say It Like You Mean It: Powerful Communication Hacks for the Modern Professional
I’m sorry, I don’t mean to take too much of your time. I just wanted to offer my opinions on the effects of using diminishing language. While I’m certainly no expert on the topic, I think words have a huge impact on business communication. I hope this makes sense!
5 min read
Mary Ellen Murrah
August 14, 2023
graphic image of leader pushing all aspects of a business
Leadership | Management
Paving the Way to Success: Preparing Your Firm Before Hiring a COO
As business consultants to the plaintiff law firm industry, a question we are often asked is, “Is it time for our firm to hire a Chief Operating Officer (COO)?” And, like any good consultant, our answer is likely to be, “It depends.” Hiring a COO is a significant step for any law firm.
4 min read
Tim McKey
August 7, 2023
graphic image of team
Management | Teamwork
Creating and Nurturing Unforgettable First Impressions - Part 2 of 2
Welcome back to the second part of our two-part series, “This Moment Matters: Creating and Nurturing Unforgettable First Impressions.” In this installment, we shift our focus outward, emphasizing the significance of first impressions made with clients and the community at large. You have likely spent big money on marketing and advertising, now let’s make sure you are working toward building strong relationships with your potential and current clients from the outset.
6 min read
Kendall Abbott
July 31, 2023
graphic image of two people shaking hands
Management | Teamwork
Creating and Nurturing Unforgettable First Impressions - Part 1 of 2
I have worked in personal injury law firms ever since I was a teenager. Each law firm provided exposure to a variety of things, but my fascination was never on the legal side, which hints at why I never went to law school. I loved learning the intricacies of running a business and managing people. The operations, processes, pipelines, and data get me so excited…I am not sure anyone who knows me is shocked I ended up with Vista.
4 min read
Kendall Abbott
July 24, 2023
graphic image of man carrying bubble
Productivity
The Overthinker's Odyssey: Unraveling the Knots of the Mind
For as long as I can remember, I’ve been an overthinker. I once wore that characteristic about myself like a badge of honor. That I was gifted at perfect decision-making by believing that if my mind played through every possible scenario, the end result would be shock and awe with the best solution. That I was ready for whatever life tossed my way, and I wouldn’t ever be caught napping. Resources were preserved, and only those who needed to be involved were.
5 min read
Terri Houchin
July 17, 2023
graphic image of leader protecting himself
Intake | Management
There is No Pixie Dust: Change Requires Work
Have you ever felt or known that something needed to change in order for a process to become better in your law firm, but you didn’t know what? Many firms that reach out to Vista know there needs to be some kind of change, but they are unsure exactly what needs to be done or how to make it happen.
5 min read
Caroline Younger
July 10, 2023
graphic image of legal analytics
Management
The Power of Legal Analytics: Why Knowing What to Measure is Key
Analytics and data are crucial inputs for making informed business decisions. They provide evidence-based insights into various aspects of a company’s operations, enabling law firms to make educated decisions about their practice, clients, and overall strategy. Firms can use data to identify trends, make accurate forecasts, and monitor performance against key performance indicators (KPIs).
5 min read
Guest Author
July 5, 2023
graphic image of girl overwhelmed
Productivity
Beyond the Highlight Reel: Redefining Success in a World Obsessed with Comparison
It is only natural that we might make comparisons between ourselves and others as we go through life. However, constant comparison can be such a detriment to your overall satisfaction and happiness. Do you find yourself constantly comparing yourself and your successes to your friends, colleagues, siblings, and even strangers?
5 min read
Dr. Heather Carroll
June 27, 2023
Graphic image of girl overwhelmed
Uncategorized
The Change Conqueror's Guide: How to Thrive in a Chaotic World
Who survives? Who thrives? You became a lawyer to thrive by engaging and helping people around you. How do you build a law firm that allows you to follow your passion? How do you build a thriving law firm for both current and future success? People often talk about the “survival of the fittest.” Yet, most people misquote Charles Darwin.
6 min read
Guest Author
June 20, 2023
graphic image of attorney bio
Management | Teamwork
The Boomerang’s Back: Creative Talent Acquisition and Recruitment Strategies
IIt’s not a surprise to most of you reading this blog that today’s labor market is B-A-N-A-N-A-S! It is becoming harder and harder to find and retain top talent. Now is the time to really stretch our creative muscles when it comes to our talent acquisition and recruitment strategies.
7 min read
Sarah Waggoner
June 13, 2023
graphic image of man chasing lightbulb
Management | Productivity
Business First: How to Achieve Your Goals Through Outsourcing, Technology, and Automation
Today’s demands of keeping up with increased salaries, operational efficiency, and reducing the cost of doing business year over year require law firms to constantly look at ways to adapt and pivot the way they are working, ensuring they can not only survive in today’s modern world but thrive.
4 min read
Guest Author
June 6, 2023
graphic image of man stressed oout
Productivity
The Pressure Cooker: Decoding Workplace Stress and Finding Balance
Midway into 2023, having survived all the personal and professional challenges thrust upon us by a multiyear pandemic, increasingly toxic politics, doom scrolling, ubiquitous social media, stubbornly high inflation and just navigating the uncertainties of relationships and everyday life, it’s no wonder that many of us report living and working in a constant state of stress!
6 min read
Stephanie Demont, Esq.
May 30, 2023
graphic image of man and woman with substance disorder
Management
Disorder in the Court: Addressing Substance Addiction in the Legal Industry
It’s no secret that the legal industry is fast-paced, high-stakes, and rife with stress. The responsibility to obtain justice, represent clients fairly and accurately, meet a myriad of deadlines, and operate within a business model that can be volatile with cash flow has the possibility to create a true pressure-cooker environment, where attorneys and team members can be on edge more often than not.
4 min read
Mary Ellen Murrah
May 23, 2023
graphic image of people working in brain
Management | Productivity
Leading into a New Landscape: Promoting Organizational Mental Health Initiatives
We are always happy at work, aren’t we? We love our jobs. We love our team. We love our clients. What is there to ever be stressed about, right? All kidding aside — mental health is a serious issue, both at home and in the workplace, and one that has been overlooked and undervalued in the professional landscape for far too long.
5 min read
Dr. Heather Carroll
May 16, 2023
graphic image of women being productive
Management | Productivity
Breaking the Stigma and Driving Change: Millennials, Mental Health, and the Workplace
Known as millennials, we belong to the generation born between the early 1980s and the mid-1990s. We grew up in a time of rapid technological change and are known for being highly connected and informed. Despite our many positive attributes, we are often stereotyped as overly confident, entitled, and lazy.
5 min read
Kendall Abbott
May 9, 2023
graphic image of team working in brain
Management | Productivity
What’s the Cost: The Impact of Mental Health on Diversity, Equity, and Inclusion in the Workplace
Mental health is a critical issue in the workplace. According to the American Psychiatric Association, one in five adults in the United States experiences mental illness each year. Mental health conditions can have a significant impact on work performance, productivity, and relationships.
5 min read
Guest Author
May 2, 2023
Teamwork to get to a goal
Leadership | Teamwork
Putting First Things First: Why Winners Always Remember the Fundamentals
Surprise… real winners practice and study the “old” stuff that made them successful in the first place! And they also keep first things first. Basics are just that, BASICS!
4 min read
Tim McKey
April 25, 2023
graphic image of heart and brain
Teamwork
Don’t Be Afraid, It Will Only Hurt for a Minute: How to Use Personality Assessments in Your Law Practice
As you may have read, our team believes in the power of the right words. When you think of a test, you tend to think of a pass/fail situation with sweaty hands and off-the-chart anxiety. When phrased to your team instead as an ‘assessment’, you can ease the tension by explaining you are gathering information.
5 min read
Amanda Hankins
April 18, 2023
graphic image of girl in tank with shark
Productivity
Something’s in the Water: Combatting the Element of Anticipation
This is an excellent lesson that the anticipation of something scary is WAY WORSE than the confrontation of that scary thing. I’ll say it again for the people in the back: anticipation is much scarier than confrontation.
5 min read
Mary Ellen Murrah
April 11, 2023
graphic image of girl shouting to team
Leadership
Expand Your Reach: How to Grow your Referral Network
In preparation for writing this blog, I did some research about referrals. Hold the side-eye. This referrals subject matter expert comes in peace and armed with a deep understanding of referrals from my time served in the legal industry and medical field.
5 min read
Terri Houchin
April 4, 2023
graphic image of teamwork
Management
The Magic of the Magic Kingdom: Business Lessons from Disney
Last year, I decided to put my extensive travel knowledge (ah, the life of an operations consultant) to some good use and planned a getaway for myself. As a working mom of five young adults, “me time” is hard to come by.
6 min read
Amanda Hankins
March 28, 2023
graphic image of man looking at contacts
Management
Set Your Mind Right: Hiring With Intention
As a kid, I remember my dad saying one phrase over and over and over again. Whether it was before a big test, an athletic performance, or just before making a big decision, he would remind me, “Sarah, put yourself in the place of most potential.” As I have gotten older, I’ve come to realize the place my dad was referring to was right between my ears.
6 min read
Sarah Waggoner
March 21, 2023
graphic image of team putting together puzzle pieces
Leadership
The Anti-Athlete: Lessons I Learned from Not Playing Sports
A few weeks ago, my teammate, friend, and Vista Focus Specialist Caroline Younger authored a blog on the lessons she learned from playing sports that have translated to her career and leadership style. Read about her journey with sports and success by clicking here. 
5 min read
Mary Ellen Murrah
March 14, 2023
graphic image of team growing
Leadership | Management
What Comes Next: Supporting Succession in Law Firms
Firm leaders often think extensively about retention methods for their teams. The focus is generally more on retention than succession planning. While retention is important and should always be the goal for your top talent, we would be remiss if we didn’t also consider the succession plan for the key members of our teams, especially your leadership team.
4 min read
Dr. Heather Carroll
March 7, 2023
graphic image of team winning trophy
Leadership
Get Your Head in the Game: Parallels Between Leadership and Sports
I spent my youth playing sports. From the moment I could walk, I also had a tennis racket in my hand. My first athletic motivation was simply to try and keep up with my older sister as best I could. At age six, I competed in my first tennis tournament, made it to the Junior Davis Cup at age 12, and brought home a doubles state championship in my senior year of high school.
5 min read
Caroline Younger
February 28, 2023
graphic image of team shaking hands
Teamwork
Stand by Me: The Beauty of Loyalty in the Workplace
A very long time ago, I moved to Charleston, South Carolina, where I worked for a family-run Food Brokerage Business. I was twenty-seven years old, broke, and new to a city and the southern part of the country in general. After a short stint, I realized I was working for someone I did not respect, and thus left this job where I disagreed strongly with the policies of the owner.
5 min read
Guest Author
February 21, 2023
graphic image of man with folders
Intake | Productivity
Looking for the Lesson: Using Closed Case Data To Improve Future Performance
When was the last time you took the time to review closed case data? If you’re like most leaders, it’s hard enough to find the time to manage all of your active cases, let alone review closed cases! Still, it’s so important to make the time to review what actually happened from beginning to end.
4 min read
Stephanie Demont, Esq.
February 14, 2023
graphic image of man at desk
Productivity | Teamwork
Fluent in Failure: Embracing the Power of Mistakes
In our working lives, just like in our personal lives, each of us experiences failures, setbacks, and tough breaks. Not every new idea pans out the way we hoped. Maybe you experienced unhealthy conflict with a coworker, or an enticing project got assigned to someone else despite your seemingly perfect skill set.
4 min read
Mary Ellen Murrah
February 7, 2023
graphic image of team in an emergency
Management | Teamwork
Batten Down the Hatches: Is your law firm prepared for a disaster?
Uneventful, seemingly steady times can lull firm leaders into a false sense of security. They can impact a firm’s ability to be prepared should a crisis or catastrophe arise. It’s critical as business leaders to put solid plans of action in place in the event of a natural disaster, pandemic, act of violence, or other unexpected event.
6 min read
Kendall Abbott
January 31, 2023
graphic image of man juggling items
Productivity
Where did the time go?: Tips for Effective Time Management
I believe it’s safe to say that we’ve all experienced the woes of getting to the end of the day and asking ourselves, where did the time go? Everybody gets the same 24 hours each day, but too often, we feel like we must be missing hours.
4 min read
Terri Houchin
January 23, 2023
graphic image of different parts of a team
Management
Upstream Problem Management
A couple years ago, Larry Buckfire – firm president at Buckfire Law – placed a book on my desk with a sticky note attached to the cover, which read: “Let’s discuss.” The book, titled Upstream, authored by Dan Heath, explores the psychological forces that push us downstream and offers insight into how to reduce the probability that problems will happen.
5 min read
Guest Author
January 17, 2023
graphic image of the onboarding process
Leadership | Management
The Secret Formula: How Can Onboarding Help Employee Retention?
In the plaintiff legal world, you can’t succeed without a team. Would you believe me if I told you this concept goes against every grain of my being? I am NOT a team player, so says my family. I tend to agree, and I’m working on it! I grew up playing competitive tennis… SINGLES, to be clear. No team, just me.
5 min read
Sarah Waggoner
January 9, 2023
graphic image of looking at 2023 goals
Management
New Year, New CMS?: How to Switch Case Management Systems the Right Way
I wish I had a dollar for each time a client asked for advice regarding making a change to a new case management software/system (CMS). How about ten dollars for each time the question has been raised as to which company has the “BEST” CMS product on the market?
4 min read
Amanda Hankins
January 2, 2023
graphic image of girl giving presentation
Productivity
The Plague of Repetition: 10 Key Disciplines for Highly Productive Meetings
You know the one – that standing, required meeting that seems to only serve to interrupt our flow on a regular basis. The one where the same people talk about the same things, and little gets accomplished.
4 min read
Stephanie Demont, Esq.
December 26, 2022
graphic image of man training team
Management | Teamwork
Investing In Your Team: Why It’s a Win, Win
It is no secret that finding, hiring, and, most importantly, keeping great team members has become harder since the pandemic. There are many factors that play into this, so how do you make yourself an appealing employer that retains new talent and keeps the great talent you already have?
4 min read
Kendall Abbott
December 19, 2022
graphic image of work deadlines
Productivity
The Seven Pillars of a Happy Holiday Season
For many professionals, the holidays can be a time of increased stress and strain. Not only are we still juggling our home and work lives, but we have loads of extra events, tasks, projects, and responsibilities.
4 min read
Tim McKey
December 12, 2022
graphic image of girl finding her way
Productivity
What to Do When You Don’t Know What to Do: Finding the Path Forward
I entered my professional legal career as an Intake Attorney for a prominent personal injury and workers’ compensation law firm that had a fairly new intake department. Before the makings of their intake department, intakes were screened by the attorneys with the assistance of their legal team.
4 min read
Guest Author
December 5, 2022
graphic image of team happy
Leadership | Management
The Recipe For Success: How to Increase Job Satisfaction & Engagement
I’ve gotten a lot of questions over the years about job satisfaction, specifically for attorneys. Finding new associates is an increasingly difficult task. You want to find good talent, and then when you do, you want to KEEP that good talent!
4 min read
Dr. Heather Carroll
November 28, 2022
graphic image of girl working at desk
Leadership
Who’s Taking Care of Your House: Why Your Firm Needs a Database Administrator
Many law firms that utilize a case management system (CMS) have come to understand the incredible amount of data it has the ability to collect and capture. Good data is one of the most critical elements law firms use to make solid, well-founded business decisions.
5 min read
Pam Travis
November 21, 2022
Intake | Management
Intake and Marketing: Two Sides of the Same Coin
Whether you have a large firm or a small practice, marketing and intake are often viewed as two separate entities of the business. Although they serve different roles, the two are more integrated than you would think.
5 min read
Guest Author
November 14, 2022
graphic image of team working at table
Management
Bridging Generational Divides: Implementing a Reverse Mentorship Program at Your Firm
In last week’s blog, Turning the Tables, we explored the concept and inherent power to be found in the intentional practice of reverse mentorship, which connects younger team members with senior team members and encourages the sharing of generational experiences and understanding.
5 min read
Mary Ellen Murrah
November 7, 2022
graphic image of man presenting to team
Leadership
Turning the Tables: Part 1
In my work with firms across the country, I try to identify commonalities in frustrations and complaints I hear from firm leaders. Without question, one of the most frequent pain points I hear firm leaders share is difficulty working with and understanding younger generations.
5 min read
Mary Ellen Murrah
October 31, 2022
graphic image of team giving thumbs up
Management | Teamwork
You Need to Hear This: How to Become a Courteous Professional
Let’s throw the skunk on the table and talk about it…PROFESSIONAL COURTESY. Yes, this is a topic often met with an immediate defensive response, an eye roll, or a shrug.
5 min read
Sarah Waggoner
October 24, 2022
graphic of lady boss speaking to team at table
Leadership
Let’s Do This: Developing a Change Mindset Within Your Team
You want your team to learn and grow. You want your firm to evolve and develop and get better and better. You, the leader of your firm, have a vision for what you want to see your firm achieve in the future.
4 min read
Dr. Heather Carroll
October 17, 2022
graphic image of team communicating
Leadership | Teamwork
Well, This is Awkward: Using Candor So Conversations Count
One of the pillars required to be a good leader is your ability and willingness to have candid, compassionate conversations with your team members. Our instincts, however, may tell us otherwise.
5 min read
Mary Ellen Murrah
October 10, 2022
graphic image of colleagues shaking hands
Leadership
Retention through Connection: Using Mentorship to Strengthen Your Firm
Training, coaching, and mentoring can all be powerfully effective ways for you to help grow your firm and your team. You want your team to be their best, and by investing in them and providing opportunities for them to increase their skill level and excel in their positions, you will ultimately increase their motivation, productivity, and overall commitment to you.
5 min read
Dr. Heather Carroll
September 26, 2022
Leadership
Who Are You Working With? Lessons From A Former Director of Backyard Operations
I remember, about as far back as eight years old, always wanting to be a Boss with a capital B. During the summers, I was a self-proclaimed Director of Backyard Operations (DBO).
10 min read
Guest Author
September 20, 2022
business guy pushing wheelbarrow
Productivity
Where’s Your Wheelbarrow?
Projects are a lot like wheelbarrows. They are heavy and hard to get rolling. If you stop pushing and put them down at any point, the prospect of picking them back up can feel daunting.
4 min read
Caroline Younger
September 9, 2022
geaphic of man presenting charts to team
Leadership
What You Can Measure, You Can Manage
It requires work and forethought to optimize operations at a plaintiff law firm. But, once you’ve put in the effort, you’ll likely enjoy positive results. You’ll find yourself with a great team in place, climbing conversion rates, and departments firing on all cylinders.
3 min read
Rebekah Summerville
September 6, 2022
Tim Mckey blog
Leadership
If You’re Not At The Table, You May Be On The Menu
Over my 40-year professional career, I’ve observed some very disruptive business changes in the commercial banking and accounting professions.
5 min read
Tim McKey
August 31, 2022
graphic image of man and woman at meeting
Management
Tell Me About Yourself: Tips for Conducting Masterful Interviews
At Vista, we know taking the time to hire the right people for your firm is important. Just like recruiting, hiring is also a process. Firms that are successful in their hiring process tend to attract quality candidates, whereas firms that aren’t as successful spend a lot of their time hiring the wrong people over and over again.
6 min read
Sarah Waggoner
August 22, 2022
graphic of two man shaking hands over a deal
Leadership | Management
Can You Hear Me Now? Tips for Effective Client Contact
Your phone is ringing again, and the Caller ID shows that it is the same client you talked to yesterday and the day before that. They’re looking for another update. These types of client calls can pile up quickly and take a chunk out of your day.
4 min read
Pam Travis
August 15, 2022
man worried at desk
Productivity
Who Do You Think You Are?!
In my career, I’ve enjoyed a fairly steady progression of achievement, growth, and leadership. I fancy myself to be a lifelong learner, hungry to attain new skills and hone the ones I have.
6 min read
Mary Ellen Murrah
August 8, 2022
graphic image of team climbing stairs
Intake | Leadership
Guides for Greatness: Tips for Coaching Your Intake Team
Most of my childhood memories revolve around playing sports. Softball once ruled my spring and summer, then basketball ruled my fall and winter. As I reflect on those days, so many moments come flooding back – long days of practice, big wins, crushing losses, and the bond I shared with teammates.
5 min read
Terri Houchin
July 25, 2022
graphic of man checking off his checklist
Management
Moving the Needle: Tips for Effective Project Management
Here’s a familiar scene: It’s early in the year, and your team meets for their annual planning to discuss the year’s key initiatives. Lots of tasks, concepts, and projects are dumped onto the table
6 min read
Caroline Younger
July 18, 2022
graphic of man teaching woman
Leadership
How to Craft an Impactful Job Ad
Congratulations! Crafting a job ad means you are ready to bring on a new team member and that means one of two things: Your firm is growing, and/or you are taking the time to work ON your business and find the right-fit person to add to your team!
3 min read
Sarah Waggoner
July 11, 2022
graphic of man with doctor
Leadership | Management
Does My Firm Need a Medical Care Coordinator?
A critical element of a personal injury claim is the client’s medical care and resulting records that help to support their claim for losses. More and more plaintiff law firms are helping their clients manage their medical care in intentional, creative, and productive ways.
5 min read
Terri Houchin
July 4, 2022
graphic image of team shaking hands
Leadership | Teamwork
We are Not the Same, but We are Together
If I’ve learned anything from years of HR classes and training, it’s that people perform better when they can be themselves. Each of us is a unique individual, with a rich background and unique experiences that shape us and our perspectives.
5 min read
Mary Ellen Murrah
June 27, 2022
graphic of man meditating
Leadership | Productivity
Unlocking the Mystery of Mindful Leadership
Recently, I integrated a new habit into my normal day-to-day life that has created profound change and inspired new ways of thinking. Let me first say that this practice is so unlike me...
6 min read
Mary Ellen Murrah
June 20, 2022
graphic image of maternity and paternity leave
Management
Best Practices for Maternity and Paternity Leave
Many employers have added paid family leave policies to their benefits packages as a way of staying competitive in the hiring market and attracting new candidates. This has become increasingly common among the highest-ranked US employers.
4 min read
Dr. Heather Carroll
June 16, 2022
graphic image of recruiter
Leadership | Management
What To Look For When Recruiting Your Recruiter
Recruiting is the process of finding and hiring the best and most qualified candidate for a job opening, in a timely and cost-effective manner. Successful recruiting is paramount to a business’s success.
5 min read
Sarah Waggoner
June 6, 2022
graphic image of compassionate leader
Leadership | Uncategorized
Leading with Compassion
Compassionate leaders not only see their employees as integral parts of their organization, but they also view and recognize them as individuals. They recognize the needs of their employees in their entirety, not just as they mutually fulfill the needs of the business.
4 min read
Dr. Heather Carroll
May 31, 2022
graphic of man looking out through binoculars
Intake
The Perfect Intake Team Member or Where Can I Find a Lola?
Plaintiff law firms understand that intake is the lifeblood of their firm. That means, in effect, that intake team members are vital to the success of the firm as a whole.
4 min read
Amanda Hankins
May 23, 2022
Graphic of man standing at a bar chart board
Leadership
Why a Vision and Mission Statement Can Be a Game Changer for Your Firm
We hear from many firms that they know they “should” put together a firm mission/vision, but still view the project as unimportant at best and too “in your feelings” at most.
5 min read
Mary Ellen Murrah
May 16, 2022
graphic of people holding thumbs up
Intake | Management
Tracking the Client Experience
Law firms invest an abundance of time and resources into providing legendary, memorable client service. This endeavor is absolutely vital. Why?
4 min read
Terri Houchin
May 9, 2022
graphic of leader giving presentation
Management | Teamwork
Tools, Training, and Expectations
Do you often feel like both you and your team members are frustrated by reoccurring issues, constant confusion, missed marks, and ongoing communication difficulties? If so, then it’s probably time to do some careful internal assessments.
4 min read
Pam Travis
May 5, 2022
graphic of man with law scale
Management
SOPs and the Litigation Lawyer: The Balance of Necessity and Value
One of the greatest challenges faced by many “procedure-centric” firm leaders is the ability to persuade litigators of the importance of complying with the firm’s standard operating procedures.
3 min read
Stephanie Demont, Esq.
April 25, 2022
graphic image of computer
Management
The Top Five HR Issues You’re Not Handling Correctly
Our work environment is ever-changing. Recent years have clearly shown us that we must be ready and able to adapt to constant changes. Management teams, including human resources managers, have a growing responsibility to keep up with the changing needs of their team, the industry, applicable regulations, and their workplace.
4 min read
Dr. Heather Carroll
April 14, 2022
graphic image of man in spotlight
Management
Recruiting: The Basics
Let’s face it…unless your occupation is a professional recruiter, no one really wants to recruit! It’s a grueling process that, quite frankly, will occupy much of your time.
3 min read
Sarah Waggoner
April 11, 2022
graphic of leader and colleagues
Leadership
Every Problem is a Leadership Problem
I’ve always admired successful organizations and leaders who can accomplish great things, especially when faced with daunting challenges. Leaders who rise to a challenge and rally their troops are respected and revered by their teams and stakeholders.
3 min read
Bill Biggs
March 31, 2022
graphic of team with members at the table
Leadership
The Power of the Right Words
The words we use convey so much more than we might initially realize. They are powerful. They set the tone, reinforce who we are, and convey meaning beyond their perceived simplicity. They have the ability to build someone up or tear them down.
4 min read
Amanda Hankins
March 21, 2022
graphic of business man confused
Intake | Leadership
Converting Your Case Management Data, or Nightmare on Conversion Street
Your case management program is the central nervous system of your firm. Implemented well, it automates workflow, houses critical client and case data, keeps your team organized, and generates reports used to make key business decisions.
3 min read
Mary Ellen Murrah
March 14, 2022
Intake | Management | Productivity
If it ain’t broke… Should you switch your case management system?
Understanding how to assess if your current system is working for you is important because switching for the sake of switching is a timely and expensive exercise that can lead to frustration and the introduction of new pain points.
3 min read
Pam Travis
March 8, 2022
Management | Productivity
During This Time of Uncertainty in the Legal Field, Communication is Paramount
During this time of uncertainty in the legal field, communication is paramount. Now is the perfect time to communicate with and reassure your clients that your firm is still there.
6 min read
Mary Ellen Murrah
July 29, 2020
Leadership
Vista's Key Services – Succession
Call it succession planning, or exit planning. Either way, it’s important to take actions to determine how your law firm evolves and grows, and what its ultimate future will be.
2 min read
Tim McKey
July 14, 2020
Leadership
Vista's Key Services – Recruitment
VISTA Consulting Team is redefining what it means to recruit, vet, hire, and onboard great talent. Finding top qualified attorneys, paralegals, and support team members are what we do for plaintiff law firms nationwide.
< 1 min read
Tim McKey
July 7, 2020
Intake
Vista's Key Services – Intake
Intake is where it all starts or ends; it is truly the lifeblood of your firm. Vista Consulting Team will provide a high-level analysis of your intake department by our group of experts.
< 1 min read
Tim McKey
June 29, 2020
Management | Productivity
Vista's Key Services – Maximize & Optimize
Every successful business is constantly looking for ways to MAXIMIZE and/or OPTIMIZE. Plaintiff law firms are a business…and are no different.
< 1 min read
Tim McKey
June 24, 2020
Leadership | Management
Vista's Key Services – An Overview
We’ve received great feedback about our virtual Geaux Impact 2020 Annual Conference. We’re sorry if you missed it. We were excited to introduce the entire Vista team during one of the sessions, as well as share an overview of the services we provide leading plaintiff law firms across the country.
< 1 min read
Tim McKey
June 17, 2020
Productivity
Experiencing Unprecedented "Spare Time"?
Did you know that great authors like Franz Kafka, Harper Lee, and Agatha Christie wrote some of their most influential and famous pieces in their spare time as they worked full-time jobs? Many of us are experiencing unprecedented “spare time.”
< 1 min read
Mary Ellen Murrah
May 1, 2020
Management
BUSINESS IN THE FRONT: Firm Lessons from Tiger King, Series 3
Things we desperately want in quarantine: A good internet connection, measurable goals for our team, flattering lighting for Zoom videos, and probably wine.
2 min read
Mary Ellen Murrah
April 14, 2020
Intake
Preparing now for the outcome of "The Dip" in Intakes
So now that many firms have mastered the logistics of setting up team members to work from home and figuring out how to manage performance remotely.
2 min read
Stephanie Demont, Esq.
April 13, 2020
Leadership | Management
BUSINESS IN THE FRONT: Firm Lessons from Tiger King, Series 2
You may not be a country music fan, but if you don’t have, “I Saw a Tiger” on repeat right now, you’re missing out. What else are you missing out on when it comes to business lessons to glean from Joe, Carole, and the gang?
2 min read
Mary Ellen Murrah
April 10, 2020
Leadership | Management
BUSINESS IN THE FRONT: Firm Lessons from Tiger King, Series 1
Tiger King has become a wildly popular documentary on Netflix. If you haven’t viewed this spectacle, buckle up! It’s a wild ride of exotic animal ownership, epic feuds, planned murder plots, presidential and gubernatorial races, and a lot of completely over the top personalities.
2 min read
Mary Ellen Murrah
April 6, 2020
Leadership | Management
Join Our NEW Facebook Group
Especially during our current environment, our clients are counting on us to assist them in thinking through various responses to the recent changes in our normal work circumstances.
2 min read
Tim McKey
March 30, 2020
Productivity
Real-Time Talk Tips for Working at Home
This is Mary Ellen Murrah, Vista Ops Consultant.  I know many law firm owners, managers, and team members are navigating remote work for the first time. 
3 min read
Mary Ellen Murrah
March 27, 2020
Productivity | Teamwork
How To Work With The Generation That Doesn’t Want To Work
On one February morning, every teacher in my school received an “Intent to Return” paper in their mailboxes. When I saw that paper in my own box, my palms immediately started sweating.
5 min read
Tim McKey
July 18, 2018
Leadership | Management
The Business Side Of Practicing Law - Podcast
Tim’s CPA background steers his focus toward numbers and metrics but he concedes that there is a lot more that goes into running a successful practice such as culture and human resources, which allows him to approach firms from a holistic stance.
2 min read
Tim McKey
February 20, 2018
Intake | Leadership
Top 7 Mistakes Law Firms Make During Intake #7: No One Is In Charge
The final mistake that we see firms make in their intake department is that they don't put anyone in charge of intake. No one has a day-to-day ownership of the intake process and is responsible for quality control.
< 1 min read
Tim McKey
September 14, 2017
Intake
Top 7 Mistakes Law Firms Make During Intake #6: Belief That It Is All Under Control
The good news about intake is that if you fix it today, you will see benefits tomorrow. The bad news about intake is that you can't ever let your guard down. It is not one of those things that you can get right and forget about it.
2 min read
Tim McKey
September 8, 2017
Intake
Top 7 Mistakes Law Firms Make During Intake #5: Firms Don’t Enter All Leads Into Their Case Management System
Every call matters. Every person who reaches out to your firm to discuss a new case is important. They may be calling for something that you consider trivial, for something that you think is not worth pursuing, or about an area of law that you do not handle.
2 min read
Tim McKey
September 1, 2017
Intake
Top 7 Mistakes Law Firms Make During Intake #4: Firms Don’t Teach Their Intake Team The Numbers
Everyone needs to know how to keep score. I have yet to come across a team that doesn’t enjoy knowing the score. People engage at a higher level when they understand how to score points and have control over winning or losing.
3 min read
Tim McKey
August 25, 2017
Intake
Top 7 Mistakes Law Firms Make During Intake #3: No Attribution Rules
What is attribution? Attribution is simply how you give credit to the marketing or non-marketing source for each lead that you receive. Marketing sources are those that you pay for, such as TV, yellow pages, internet, billboards, and so forth.
2 min read
Tim McKey
August 21, 2017
Intake
Top 7 Mistakes Law Firms Make During Intake #2: Not Auditing Intake Calls
Auditing how your firm handles new calls from potential clients is extremely important. Vista recommends that every firm audit a batch of intake calls on a weekly basis.
2 min read
Tim McKey
August 14, 2017
Leadership | Management
Budgeting (Exactly What Does That Mean?)
Most firm (business) owners begin to think about how their business has performed for the year and also begin thinking about how to improve upon that performance for the next calendar year around November.
3 min read
Tim McKey
August 9, 2017
Intake
Top 7 Mistakes Law Firms Make During Intake: #1 The Silent Killer
At Vista we have audited the intake processes, systems, and personnel of firms all over the country. Intake is one of the few things at your firm where you can fix something today and see big results tomorrow.
2 min read
Tim McKey
August 7, 2017
Leadership | Management
Apply Sam Walton's Customer Service Commandments To Your Firm
Say what you want about Wal-Mart today, when Sam Walton was building this multi-national company, he was fanatical about client service.
< 1 min read
Tim McKey
July 31, 2017
Leadership
Leaders Are Readers... My Reading List
Leaders are readers. The best leaders we know are readers. They are always looking for new concepts, ideas, and practices to bring to their team. Create your reading list and get started. Take 15 minutes a day and dive in!
5 min read
Tim McKey
July 21, 2017
Management | Teamwork
Your People Are NOT Your Most Valuable Resource
What? That’s not what we’ve been told since we became managers. How can this be? It’s true, your people are not your most valuable resource….the RIGHT people are!
2 min read
Tim McKey
July 5, 2017
Management | Teamwork
How Do I Get My Team On the Same Page?
To paraphrase Verne Harnish, the author of “Mastering the Rockefeller Habits” and “Scaling Up,” if you want everyone to be on the same page, first there must be a page.
3 min read
Tim McKey
June 30, 2017
Leadership | Management
3 Ways to Grow a Plaintiff Law Firm (and there are only 3)
In most businesses, there are really 4 ways to grow the operation: Increase the number of customers; Increase the transaction frequency; Increase the average value of each revenue generating interaction, and; Increase the efficiency and effectiveness of each business process.
2 min read
Tim McKey
May 31, 2017
Management | Teamwork
Team Huddles - Making Them Work For Your Firm
Nearly everyone is familiar with a “huddle.”  It is the quick meeting that the quarterback holds with his offense before they run a play.  It keeps everyone on the same page and communicates vital information before things get crazy.
2 min read
Tim McKey
January 20, 2017
Leadership | Management
Let Your Team Exercise Their Decision Making Muscle
When you make a decision, you are exercising your “decision making” muscle. The more you do it, the stronger it gets and the more confidence you gain in your ability to make decisions.
2 min read
Tim McKey
January 19, 2017
Management | Productivity
Measuring & Judging
As an accountant by training, my tendency is to attempt to measure everything in business and make decisions based on those measurements.
2 min read
Tim McKey
February 4, 2014
Leadership
Not in the Box Score
It is the base runner who makes a hard slide into second to break up the double play, the infielder who dives and turns a sure double into a single, the batter who fouls off 10 pitches before he gets a hit.
2 min read
Tim McKey
January 24, 2014
Management
Office Managers, HR Professionals and Trainers - When Does Your Firm Need Them?
You have an Office Manager, but is it time to also hire a Human Resources Manager? How do you know? Is this a full time or part-time position? Can you move an existing employee into this role?
4 min read
Tim McKey
January 22, 2014
Productivity
5 Tips for Getting Big Projects to the Finish Line
At Vista Consulting we have the privilege of working with plaintiff personal firms of many different sizes and in many different markets. We often get asked by our clients what is the most important characteristic of a COO/Office Manager or Managing Partner.
2 min read
Tim McKey
January 15, 2014
Productivity
Get Up, Get Ready, and Go to Work
A few weeks ago while watching TV, I caught part of an old Charlie Rose show where he interviews interesting guests one on one at a round table. His guest that night was Tom Clancy, who sadly, recently passed away at the age of 66.
3 min read
Tim McKey
January 4, 2014
Intake
Intakes - How Are They Handled In Your Firm?
Every law firm receives new client calls from some form of advertising. It could be word of mouth, yellow pages, referrals or television. The big question is: How are Intakes Handled in Your Firm?
4 min read
Tim McKey
December 27, 2013
Leadership
Change
The only thing that is truly consistent is change! Charles Darwin said that it is not the strongest of the species that survive, or the most intelligent, it is the one most responsive to change.
2 min read
Tim McKey
December 26, 2013
Leadership | Management
Unknown Unknowns
Currently our firm, Vista Consulting, is working with 2 clients that are facing some very large decisions. The details surrounding the decisions are not relevant; however, the decisions themselves are very relevant. Sound like double talk?
2 min read
Tim McKey
December 12, 2013
Leadership
Vision - It Is Important
Some owners believe that creating a Vision for their firm is something only business consultants do or suggest and a “not very important” exercise.
2 min read
Tim McKey
December 12, 2013
Leadership
What's Valuable?
Over the past week or so I have been preparing for an approximate 2 hour presentation to one of my customer’s team at their annual retreat.
2 min read
Tim McKey
December 6, 2013
Leadership
Watermelons or Potatoes? What Do You Expect?
Farmers are a risk taking bunch. Elements out of their control affect their success or failure. They are at the mercy of the scorching sun, drenching rains, and driving winds.
3 min read
Tim McKey
December 5, 2013
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