Lola assured us this dining experience would exceed our expectations. Throughout the evening, she was perfection, ensuring we had everything we needed and communicating with us as if we were old friends. She was right – the experience was better than we ever expected. Sure, the food was good and the atmosphere was pleasant, but our expectations were exceeded due, in large part, to her. Her customer service skills, personal connection, and warm and friendly interactions turned a good experience into a stellar one.
It was on the way home from dinner when my “legal operations brain” kicked in. Law firm intake teams need Lolas! Those are the people who make an awesome first impression and turn a good experience into a great one. Lola is exactly who every industry should strive to hire, especially for positions that are client-facing.