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Best Practices for Maternity and Paternity Leave

byDr. Heather Carroll

Many employers have added paid family leave policies to their benefits packages as a way of staying competitive in the hiring market and attracting new candidates. This has become increasingly common among the highest-ranked US employers. Offering some form of paid family leave can make your firm more attractive to potential top-tier candidates. Additionally, paid leave policies can increase employee retention. Studies have shown that when paid maternity leave is given, women are more likely to return to their positions after giving birth. Regardless of whether you decide to offer paid leave to your team, you should still have a plan in place regarding what to do when one of your employees requests to take family leave.

Does your firm offer paid maternity or paternity leave?

Families come in all shapes and sizes now so many employers have opted to use the broader term, “parental leave” to cover any paid family leave they offer. If you decide to offer a paid parental leave package, you will need to clearly address the parameters of this benefit and ensure that you are offering it equitably to all employees.

Be familiar with FMLA!

The Family and Medical Leave Act (FMLA) of 1993 is a federal policy that allows some workers to take up to 12 weeks of unpaid leave due to certain familial situations. However, depending on the state you are in, there may be even more restrictive state laws that could apply to your firm. For example, there are currently 10 US states that do mandate some amount of paid parental leave for certain employees. So, in addition to being familiar with FMLA, don’t forget to check your state laws to ensure compliance.

We highly recommend that you seek legal guidance regarding these policies to ensure your firm is in compliance. Designate one person in your firm to serve as the point person for FMLA. If you have an HR manager, they are a natural choice for this responsibility. However, if you don’t have a team member who is responsible for HR at your firm, you should still designate one person to be your FMLA expert. Laws are ever-changing, and it will be easier for your firm to stay compliant when one person is tasked with this responsibility. If you leave this task up to individual supervisors, you are asking for confusion and errors. While individual supervisors can work with your FMLA expert to handle issues such as work coverage, it’s still important to have a primary point person who has been handed the responsibility of ensuring your firm is in compliance with FMLA. Your FMLA expert should also be familiar with any short and/or long-term disability plans your firm offers. They should be prepared to educate team members on how those plans can work with their FMLA or parental leave requests.

Whether or not you decide to offer paid leave depends on your business model and your local laws. However, when one of your team members requests to take leave under your policy, a state guideline, or under FMLA, you will need to have a plan in place so that you, your employees, and your firm are prepared to accommodate the needed time in a fair and consistent manner.

When team members do take extended time off for maternity or paternity leave, or for medical reasons, it’s critical, as employers, to approach these instances thoughtfully, intentionally, and carefully.

Here are some important considerations:

  • Make a plan for your team member’s leave. You should develop a plan for your team member’s absence well in advance of their leave in cases where that’s possible. While FMLA requires advance notice, when possible, sometimes these types of absences are unforeseeable. If you are able to develop a plan ahead of the leave, make sure you know key details like when the leave is expected to begin. One of the biggest concerns employers have about family leave is who will cover the responsibilities of the team member that is on leave. If possible, plan a gradual exit that includes collaborating with the team member that is appointed to cover their work. This is especially important if you are considering bringing in a temporary employee who may be less familiar with your firm. But acknowledge that unexpected events happen and have a backup plan in place in case that gradual exit isn’t possible.

  • Make a return plan. Ultimately, you want to ensure your team member’s return after their leave. Your goal should be to make the return as easy as possible on the employee and on your firm. Offering a gradual return to work can be a great way to accomplish this. Consider letting them return part time and gradually build back up to full time hours again. This will allow for a much smoother and less stressful transition for all. When a team member returns from maternity or paternity leave, their role conflict has the potential to be at an all-time high. As their employer, you may be able to help minimize that conflict and ensure their successful return if you plan ahead.

  • Communicate! I cannot stress this enough. Sometimes when a team member requests family or parental leave, you may be forced to make tough decisions. Perhaps you may be forced to hire a replacement or to transfer the team member into a position where the absence will be less disruptive. These moves can be very concerning and upsetting to your team members if they do not understand the plan. Ultimately, you want to retain your team members. You have invested in these individuals, and you are a team. Ensure that you communicate with them, and that they understand the plan for their position while they are out. They need to know that their position is secure for them to return to at the end of their leave.

Keeping these best practices in mind can ensure that you will not only be compliant with applicable laws but also be prepared to handle the inevitable requests for leave. It is important to remember that your team members need to integrate their work and personal lives. If you work as a team with them to handle any needed work absences you can not only increase team member loyalty, but you can ensure that your firm will continue to operate efficiently during family leave absences.

Learn More About The Author

Dr. Heather Carroll
https://vistact.com/who-we-are/heather-carroll/

Dr. Heather Carroll

Operations Consultant
Vista Consulting Team
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Ciera Parks

Ciera Parks is a Human Resources Executive with 15 years of experience working in higher education, manufacturing, nonprofits, cannabis, e-commerce, and technology. Ciera advises and partners with businesses on their HR needs to develop strategies that improve workplace culture through customized alignment and training. She has a proven track record of success in developing people strategies that drive performance, improve efficiency, and increase profitability. On top of this, Ciera is well-versed in building effective organizational structures and diversity, equity, and inclusion (DEI) topics.

Ciera’s professional accomplishments in the human resources field include a Master’s Degree in Human Resources Development and a Certification from the Society for Human Resources Management. Ciera has also been elected as The Community Involvement Director and Professional Development Chair for two of Amazon’s employee resource groups (ERGs), been selected as the Director for Diversity & Inclusion by CHRA, and is the President of neXco’s National Cannabis Chapter. These honors are a result of her commitment to leadership and skill development for all workforce populations.

Merrill Hodge

Ever since Merril Hoge was eight-years-old, he dreamed of being a professional football player. Growing up in a small town in Idaho, the goal seemed unrealistic. But Merril didn’t just dream about this goal. From that young age, he used the words “Find A Way” to take action to overcome any obstacle and to attain any goal. In 1987, Merril made his childhood dream a reality when he was drafted by the Pittsburgh Steelers, where he played until 1993 and led the team in rushing and receiving in four of his first five years, setting a record in his third year for receptions by a running back. He is one of only two Steelers players to rush for more than 100 yards in back-to-back playoff games. He was the Steelers Iron Man of the Year two years in a row (1989 and 1990) and was named to the All-Madden team in 1989. Merril joined ESPN in 1995 as a football analyst and sideline reporter. He has since served as a host and analyst for a wide variety of ESPN programs.

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Scott Miller

Capping a twenty-five-year career in which he served as chief marketing officer and executive vice president, Scott Miller currently serves as FranklinCovey’s special advisor on thought leadership, leading the strategy, development, and publication of the firm’s bestselling books and thought leadership. Miller hosts the FranklinCovey-sponsored On Leadership with Scott Miller, the world’s largest and fastest-growing weekly leadership podcast, reaching more than six million people. Miller also authors a leadership column for Inc.com, hosted the weekly iHeartRadio show Great Life, Great Career with Scott Miller, and hosts and moderates FranklinCovey’s Bookclub.com series with world-renowned authors.

Miller is the author of the multivolume Mess to Success series, including Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, Marketing Mess to Brand Success: 30 Challenges to Transform Your Organization’s Brand (and Your Own). He is the coauthor of the Wall Street Journal bestseller Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team and the author of the Amazon #1 Bestseller Master Mentors: 30 Transformative Insights from Our Greatest Business Minds, which features insights from his interviews with the leading thinkers of our time, including Seth Godin, Susan Cain, General Stanley McChrystal, and many others.

Connie Podesta

Connie Podesta is a game-changing, revenue-building, sales-generating ball of fire whose rare blend of laugh-out-loud comedy, killer take-away strategies, and interactive, no-power-point delivery style have made her one of the most unique and memorable speakers on the stage today. 25 years. Two million people. 1,000 organizations. Hall of Fame speaker. Award-winning author. Seven books. Former Radio/TV personality. Therapist. Expert on the psychology of sales, leadership, change, accountability, and engagement. Amazing ROI. Plus (what we all could probably use in today’s crazy world )… a Comedienne.

Kendall Abbott

Kendall joined the Vista Team in 2022 as an Operations Consultant. With a keen eye for operations optimization, she specializes in areas such as intake, client touch points, and departmental organization/structure.

Kendall has worked in the personal injury realm for the last seven years, serving as the Firm Administrator and later the Director of Office Operations for a prestigious plaintiff firm in North Carolina. There her leadership mission was to implement solid systems and processes that created an optimal client experience, encouraged firm growth, and expanded the firm’s reach.  Prior to becoming the Firm Administrator, Kendall created, developed, and managed the firm’s intake department.  Her deep expertise in all aspects of a successful personal injury law firm will help her guide Vista clients toward new levels of growth.

Bill Biggs

Bill joined the Vista Team in 2022 as a Culture Architect | Leadership Strategist. Bill is also serving as the CEO of Jeffrey Glassman Injury Lawyers and is considered one of the nation’s most innovative thinkers in law firm leadership. His unique perspective on culture and ability to inspire and multiply leaders has created a movement reshaping firms across the country. He is the founder of the Law Firm Leadership Summit, host of the Transforming The Culture of Law Podcast, limited engagement consultant to select firms, and is relentlessly committed to spreading his message of Love Your People & Demand High Performance as a platform for organizational success. He is also the President of Biggs & Associates serving high value sports professionals and franchises as a brand and messaging strategist. His distinguished client list includes Heisman Trophy winners, NFL HOFers, NBA champions, Olympians, and many of the top teams in college and professional sports. Bill is a Phi Kappa Phi graduate of Texas A&M University and completed his executive training through the CORe program at Harvard Business School.

He lives in College Station, Texas, with his beautiful wife, two sons, and a herd of dogs.

Tim Mckey

Tim co-founded Vista Consulting in 2009, along with his partner Chad Dudley. Vista’s aim was to help plaintiff law firms reach their full potential. In December 2017, Tim acquired Chad’s interest in Vista. Tim and Chad remain very close friends to this day! Tim has decades of CPA experience with local, regional, and national CPA firms. However, it is through Tim’s prior consulting practice that he found his passion. He has worked with many business owners, assisting them with defining and attaining success in their business and personal lives. Developing a management philosophy with business owners along with the associated systems and processes that assist in delivering outstanding management to Vista’s client teams is Tim’s forté.

Dr. Heather Carroll

Dr. Heather Carroll holds a Doctor of Business Administration in Industrial and Organizational Psychology. She specializes in areas such as job satisfaction, motivation, burnout, and organizational commitment, particularly as these workplace factors apply to the legal industry.

During her nearly 20 years of legal experience, she has held many roles from Case Manager, to Litigation Paralegal, to HR Manager, to Firm Operations Administrator. The majority of Dr. Carroll’s legal experience has been in the area of personal injury. However, she began her legal career at a labor union by assisting in the negotiations of a new collective bargaining agreement between a major US airline and their pilot group. It was through that experience that her interest in team and operational matters, within a legal setting, took root. Many years, and a doctorate, later helping legal teams thrive through increased operational efficiency is her passion.

Dr. Carroll resides outside the Seattle/ Tacoma area of Washington currently. She is a military spouse and a mom of three.

Ryan LaRoque

Ryan joined the Vista team in 2014 as a Programmer. He has more than fifteen years of experience working in various finance and accounting roles with a strong background in IT and management information systems. Ryan codes in Visual Basic and is an expert with all Microsoft products. He works closely with Vista’s Operations Consultants to build out custom dashboards for our clients. These dashboards become integral in our clients’ success. Ryan is skilled at assessing and understanding our clients’ requirements and translating those into clear and concise reporting tools that allow our clients to improve firm operations.

Mary Ellen Murrah

Mary Ellen Murrah joined the Vista Team in 2019. Prior to joining Vista, Mary Ellen spent more than 16 years managing and marketing a national, legal case management software company. That position introduced her to thousands of personal injury law firms across the country. She was a familiar face at annual legal events and a frequent voice on topics ranging from legal marketing to data integrity. Over the years, she’s forged meaningful relationships with legal vendors, which has provided keen insight on almost every corner of the legal industry. She is skilled in identifying law firm business improvement opportunities and brings her extensive operations, team management, and industry knowledge to the Vista team. Mary Ellen has a true passion for tackling projects with common sense management. Her eye for detail, human resources experience, and deep operations skills are an asset to help law firms grow their businesses and help attorneys foster and maintain efficient, profitable practices.

Pam Travis

Pam joined the Vista Team in 2020 as an Operations Consultant. She began her career more than twenty years ago at a personal injury law firm where she served as Law Firm Administrator for close to a decade. In that role, she became intimately familiar with the nuances of personal injury firms and developed a keen eye for improvement and success. She then took her passion for data management and effective processes to a national, legal case management software company. There, she worked with hundreds of law firms across the country to help them implement a new system that allowed them to collect and analyze their data and institute seamless workflows. She then transitioned to the role of Training Director for a large personal injury firm where she served as project manager for a massive data conversion and software platform shift. Ultimately, she yearned to get back to her roots, traveling the country, meeting thousands of attorneys and team members, and helping them transform their business.

Stephanie Demont Mastroni

Stephanie joined the Vista Team in 2009 as an Operations Consultant. She brings her knowledge and experience in management and operational excellence to our team. Prior to joining Vista, Stephanie spent twelve years working for insurance claims departments and five years as a Chief Operations Officer of a multi-office, northeast, personal injury firm. She is admitted to practice law in Connecticut, New York, and Tennessee. Stephanie utilizes her experience to assist Vista clients in implementing tried and true solutions in law firm operations. She is an innovative thinker who can apply solutions to clients’ specific circumstances. Stephanie has a knack for assisting COO’s and Office Managers in challenging situations. She has polished coaching techniques and is skilled at helping her clients work through the decision-making process. She is extremely thorough, exhibits strong communication skills, and partners with key client personnel in delivering systems and accountability that drives results.

Terri Houchin

Terri joined the Vista Team in 2018 as an Operations Consultant. After joining a large, multistate law firm in 2004 as a front desk receptionist, Terri quickly realized that her passion for serving others was best utilized in the personal injury firm setting. She developed a love for the legal field. Terri’s passion and desire to understand all aspects of a personal injury case resulted in several promotions to Senior Legal Assistant. In 2015, Terri was selected to join a brand new personal injury firm as Senior Legal Assistant and Office Manager. In this new role, Terri was able to utilize her dedication to the profession and years of experience to help this firm quickly become one of the premier small firms in her hometown. Terri looks forward to helping personal injury firms meet their growth goals.

Amanda Hankins

Amanda Hankins joined Vista Consulting Team in 2017, bringing more than two decades of intimate experience working in personal injury law firms. Amanda’s career at a large, multistate law firm took her from Receptionist to Legal Assistant to Intake Supervisor to Medical Treatment Coordinator. This experience in working in every department of a personal injury firm serves her clients exceptionally well. She’s been there, she knows the struggles, and she knows how to drive progress. She also has experience working with one of the largest medical funding companies as a Business Development Manager. She has a true passion for customer service and loves working with law firms to teach them all avenues of keeping client satisfaction as a top priority.