Your phone is ringing again, and the Caller ID shows that it is the same client you talked to yesterday and the day before that. They’re looking for another update. These types of client calls can pile up quickly and take a chunk out of your day. You’ll find yourself reacting to these calls, leaving very little time to actually work on the case. Every day will feel like Groundhog day over and over again!
There is a better way.
Implementing a robust, proactive client contact system and training your team to obtain all needed information during calls will serve two critical purposes: First, it allows your team to work more effectively and efficiently and frees them up from fielding what can be constant and repetitive calls. Second, it instills trust in your clients and increases the level of satisfaction they feel while your firm is working on their case. It also, crucially, puts your firm ahead of the competition.