Leadership Lessons from Parenting: Tailoring Your Approach for Individual Growth

Becoming a leader is something many of us stumble into. Sure, some people are natural-born leaders, while others study and prepare for leadership roles. But what if your leadership journey starts with zero experience and no formal training? That’s exactly where I found myself almost 14 years ago. I took on one of the most important roles of my life with enthusiasm, but no real idea what I was doing. There was no manual, no instruction book—just trial and error, day in and day out.

What leadership role am I talking about? Parenting! For nearly 14 years, I’ve been leading my little ones, learning more leadership skills than I ever imagined. And if I’m being honest, there have been moments where I wondered if I truly signed up for this kind of challenge. But, as with most leadership roles, on-the-job training has shaped me, and I’ve picked up valuable insights along the way.

In this blog, I’m excited to share some of those insights—because whether you’re managing a family or a team, many of the lessons learned as a parent can help you become a better leader in all areas of life.

No Two Children are Alike—No Two Team Members are Either

I have two daughters. They are 22 months apart in age, and while they are full-blooded siblings, they could not be more different. One marches to the beat of her own drum and thrives in the spotlight, while the other tends to hold her emotions close and would prefer to fly way, way, way under the radar—or maybe never even get picked up on the radar at all. They have different styles, personalities, and perspectives on the world. All good things, right? Yes! BUT… their differences make a parenting strategy that much more interesting.

My girls are both strong, motivated individuals. What motivates them, though, is very different. I distinctly remember an instance where I was disciplining my oldest daughter. I didn’t raise my voice at all. I made eye contact with her and, using an even tone of voice, made the correction and went on with whatever I was doing. She immediately got the hint, tears welled up in her eyes, and she quickly apologized. It worked! Surely that would work with my younger daughter, as well? Boy, was I wrong! I could use a megaphone and stand on my head to discipline my other daughter, only to be met with talking back and defiance. She refused to accept the correction and believed she played no part in the disobedience.

Clearly, I was going to have to change my approach if I wanted to reach daughter number two!

Even after 14 years with daughter No. 1 and 12 years with daughter No. 2, I am still learning what works and what doesn’t when it comes to disciplining and connecting with them. There is not a one-size-fits-all method to which every child will respond.

If I had to guess, your firm, too, like my daughters, is made up of uniquely different team members. These team members have roles and responsibilities that contribute to the overall success of your firm, but they also have distinct personalities and interests apart from those responsibilities. Just like with my daughters, a cookie-cutter approach to leadership won’t work. Some team members may respond to clear directives and a gentle nudge, while others may need a completely different approach to feel motivated or aligned with your firm vision.

While we collectively function as a family unit, it’s important to remember that we are all different. Similarly, in the workplace, recognizing these differences is key. By adapting our approach and embracing individuality, we can foster a sense of community and unity that allows everyone to thrive—whether at home or in the office.

Understanding the Individual Fosters Trust & Genuine Connection

It might not be the most popular opinion, but I believe that to be a truly effective leader, you need to genuinely like the people you are leading. That doesn’t mean you always like their behavior or work product. I love my children deeply, but there are certainly moments when I don’t like their behavior—and that’s normal. Just as there’s no one-size-fits-all approach to parenting, the same goes for leadership. Each person is unique, with different motivations and interests, and understanding these differences is crucial.

In my experience, the more I try to truly "get to know" my children, the easier parenting them individually becomes. And how do you get to know someone? It boils down to three simple things: talking, listening, and spending time with them. These basic actions foster genuine connection. In my home, we prioritize asking questions to encourage meaningful conversations, and I’ve watched my children become better communicators as a result. While I don’t struggle with talking, listening is more of a challenge for me, though my husband excels in this area. Together, we do our best to take a genuine interest in what our children share, whether it’s something they enjoy or dislike. This intentional effort builds trust and creates a safe space where they feel comfortable sharing their fears, concerns, and emotions. When my oldest daughter was my only child, we read A LOT of books with and to her. I believe because we were intentional about reading with her, she grew to really love books. It’s been so fun to watch her get into the books she reads and then share her thoughts with us about what she is reading. She recently had to read an autobiography for school, and she chose one written by a popular country music artist’s wife. She loved every second of reading the book and expressed an interest in going to see the artist in concert. We obliged, and my evening with her will go down as one of my favorite memories simply because we were able to connect over something she truly had an interest in!

As a leader, are you making that same effort to get to know your team members? Not just for what they contribute to the organization, but because you’re genuinely interested in them as individuals. When you take the time to understand what motivates them, you build trust and foster a deeper connection. This, in turn, leads to better performance, increased team morale, and a more authentic workplace culture. Simple tools like a “getting to know you” document can serve as a great starting point for meaningful conversations.

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We have also seen firms set aside time for department socials or team-building outings to further deepen authentic connections outside an office setting. Trust and connection are at the heart of leadership, and they begin with taking a genuine interest in the people around you. It’s important to remember that building these genuine connections DOES NOT HAPPEN overnight. It takes time and intentional effort to invest in your team.

Patience IS A VIRTUE

We don’t need statistics to prove that all children grow and mature at different rates—it’s something we can see just by watching them. They learn and develop at their own pace, and as parents, we must practice patience to guide them effectively. My middle child, who loves the spotlight, is a perfect example of this. She challenges me daily with her spirited nature, which is so different (in a good way) from my oldest. One day in second grade, she brought home a worksheet to practice telling time on an analog clock—the kind with hands! The sheet had nine clocks, and she was supposed to write the time shown. After just three minutes, she excitedly announced she was done. I thought, “Wow, she’s either a speed queen or a genius.” When I checked her work, she had correctly answered the first three clocks but left the other six blank. I called her back and said, “Hey, you need to finish the rest of these before you go play.” Her response floored me: “Nah, I don’t need to do more clocks. I already know how to tell time.”

My first instinct was to raise my voice and demand she finish the worksheet, but instead, I chose patience. I took a moment to understand her perspective—she was confident in her ability and felt further practice wasn’t necessary. She wasn’t wrong, but neither was I in wanting her to complete the assignment. In the end, I let her turn in the incomplete worksheet and discuss her reasoning with the teacher. It became a lesson for both of us. Patience allowed me to guide her with compassion, and we both walked away with a deeper understanding of ourselves and each other.

In the workplace, patience is just as crucial. Each team member brings different skills, experiences, and learning styles. Some thrive in one-on-one meetings, while others learn best in groups or through visual aids. By practicing patience, leaders create an environment where everyone feels valued and supported, leading to better collaboration, problem-solving, and long-term success. Patience might mean taking a breath before reacting, sending an email to ask for time to think, or exploring all sides of an issue before proposing a solution. Whatever form it takes, patience is an essential tool in leadership that must be exercised often.

Lead by Example

In both parenting and leadership, adaptability and leading by example are essential. Our children, like our team members, learn more from our actions than our words. As parents, we constantly adjust to our children’s unique needs and personalities, and we should do the same for our teams in the workplace. The lessons I’ve gleaned from parenting—understanding that no two children are alike, recognizing individuality, and practicing patience—are invaluable in leadership. I challenge you to reflect on how well you truly know your team, both at work and at home. Are you taking the time to understand them as individuals beyond their contributions to your organization? Are you leading by example, demonstrating patience, empathy, and resilience? The most effective leaders understand growth starts within, and by leading with intention and adaptability, you inspire those around you to do the same. What leadership lessons can you share with your team from your own personal life experiences? I bet you have some of your own! Sharing them might set off that genuine connection you need to lead more effectively.

How Did I Get Here? My Path to Career Change

Fair warning: This blog will be more vulnerable than my usual content. As the Director of Talent Acquisition at Vista, I frequently have the opportunity to listen to other’s life stories. It’s now time to share mine because it was NEVER in my life plan to be a Director of Talent Acquisition. But…it’s where I’ve experienced a profound significance in my everyday work and where I discovered my life’s true passion: connecting with people. It’s been a journey, and I’m excited to give you a glimpse because you, too, can change the trajectory of your story and create significance and meaning in your own life AND in the lives of others.

Everybody Has a Story

I can recall no event that made my childhood extraordinary. However, looking back, the people I encountered and what I learned from them were, in fact, EXTRAORDINARY. I was born to two middle-class working parents in Baton Rouge, Louisiana. They were hard-working individuals who provided everything I needed for survival. My parents made sacrifices for my sister and me to attend private school, as they felt that was where we could best flourish. We were given ample opportunities to explore different creative outlets to express ourselves: art, gymnastics, piano lessons, tennis, etc. If there was something we wanted to explore, we got the chance to do it.

My parents always made it a point to talk to us. Talking was important in our household. And not just about surface-level subjects like the weather or what our plans were for vacation. They engaged us in meaningful conversations, delving into deeper topics that mattered. They really took an interest in our emotional well-being, asking how we felt about different situations and offering guidance when we needed it. Their genuine concern and active involvement created a strong bond and a sense of security that I will always cherish. Some of the questions they asked were highly annoying, but they pushed.

We talked about how we felt and what our frustrations were. NOTHING WAS OFF LIMITS. My sister and I grew up never being afraid of telling our parents the truth. Did we get in trouble? Yes. Did we make bad decisions? Yes. But whatever our parents did kept us coming back to them because we knew they were going to love us NO MATTER WHAT. Being intentional in their communication with their daughters made my parents EXTRAORDINARY, although I wasn’t aware of it at the time. They were investing in our relationship, one conversation at a time.

During my college years, my father had a distinct way of staying connected that meant the world to me—he wrote letters. These letters were not just reserved for special occasions, although they certainly arrived then, too. They came frequently, filled with words of wisdom, encouragement, and love.

On 4/24/2003, my dad penned a letter to me on my 18th birthday. He said:

“In my estimation, life is all about relationships. When we leave this earth, what is left of importance is the relationships we have built and cherished. Think about your talents in all that you do…tennis, schoolwork, jobs, but most importantly is relationship talent.”

Each letter served as a tangible reminder of his unwavering support and was a cherished lifeline during times of stress and uncertainty. No matter how busy he was, he made time to email me, illustrating his commitment to our relationship and his investment in my emotional well-being.

Finding My Path

Through high school, I took a real interest in science. I had my mind set to attend college and go on to medical school. Unconsciously, though, I separated that interest from what I enjoyed doing outside of the classroom. Outside of school, I enjoyed and became quite good at (might I add) the game of tennis. So good that I earned myself a substantial Division I scholarship to play at the collegiate level. After a year of the pre-med college curriculum, I decided an additional four years in medical school wasn’t for me. Full disclosure: My microbiology class and lab did me in! But, I still desired to do something in health sciences. Pursuing a degree in Nursing is where I landed. My college had a fantastic Nursing program, and most of my pre-med classes transferred nicely. Just a slight pivot in the grand plan…nothing major.

Fast forward three years, and I completed my academic and athletic collegiate career. I had RN, BSN behind my name and I was equipped to enter the workforce as a Registered Nurse. My adult life was just beginning, and I was excited. My career path was set, and I was on cruise control, living and working away from my family in Birmingham, AL. Despite the distance, my parents were STILL intentionally communicating with me. My dad sent me emails every day. I spoke to my mom on the phone every day, sometimes more than once. They visited often and helped me move from the dorm to an apartment and then again into a house. They were constantly present.

I’ll spare you all the details, but long story short, I met someone, fell in love, and got married. This part of my story was always part of “my plan.” I had my career and now someone to share my life with. I left my beloved first nursing job and moved back home to Baton Rouge to start our married life. Part of the draw to a career in nursing was always being able to work anywhere across the country. My plan chugged on, just in a new city, with a new apartment and a husband.

Shortly after getting married, my husband’s job moved us to Houston, TX. Again…nurses were in high demand, and I landed a job with a large hospital organization in their labor and delivery unit. Same plan, just another new city. While I wasn’t a mother just yet, I knew I wanted to be one. Helping laboring patients bring life into the world was unlike anything I’ve ever experienced…I felt a calling and a purpose as a nurse, and it filled my cup, but it wasn’t without challenges.

I became a mom in 2010. The nurses, who had become friends and mentors, helped me bring my baby girl into the world. It was such a unique experience to be taken care of by your own colleagues. While I never contemplated hanging up my nursing shoes, working became increasingly more difficult with a tiny human to keep alive. My husband worked shift work as well, and we found ourselves like two ships passing in the night; one worked while the other was home with our daughter and vice versa. A dear co-worker saw our struggle and offered so graciously to keep our daughter on Tuesday nights when both my husband and I worked the night shift. She quickly became their “Tuesday baby” and I will forever be grateful for my relationship with her and the support she provided for my family and for our baby. We kept up the routine for well over a year before our second daughter was born in 2012. The once flexible twelve-hour shifts got harder and harder, and my desire to be at home with my daughters grew and grew. Financially, though, my family needed two incomes to live comfortably. Nursing was what I knew and loved, but with the strain of the ever-changing schedule and the time away from my family, I began dreading going to work. I desperately wanted to be in two places at once: serving my patients during one of the most important times in their lives and serving my newly growing family. But I trudged on, continued the routine, the plan…but I didn’t like it anymore.

I Needed a Change

Tennis was still an outlet for me, even as my family grew. We joined our local athletic club, and I started playing in a weekly league with a group of ladies I had never met. I was “the young one” on the team, the new girl, the new mom, just needing a chance to get out of the house and move my body occasionally. I’m not gonna lie; I still had it! They say tennis is a lifelong sport and I found myself still passionate about the game. I loved getting to know the ladies on my team. I loved the competition. At one of our team’s weekly matches, a local professional from another club saw me play. He approached me after the match and asked if I’d ever given any thought to teaching professionally. The answer was no. That wasn’t part of the plan…I was a nurse! But I thought about what he said, and rather than going with my first thought, I took the time to think about it. Sure, it wasn't part of my plan, but maybe, I thought, that's the whole point. I took a risk and earned a professional certification and became a tennis pro!

I taught large groups and small groups. I did private lessons and had an opportunity to purchase a UK franchise that taught children the game of tennis through interactive teddy bear stories and games. Teddy Tennis fed my passion for sharing tennis with children who otherwise might not ever have an opportunity to pick up a racket. I brought Teddy Tennis to daycares and after-school programs as well as offering classes at the country club where I was a pro. I loved being involved in our community and making relationships with the men and women I taught. I had made a significant change in my career, and while different from what I had gone to school to study, I really enjoyed sharing my passion for tennis with others and, doing so, contributing to my family financially. But it all came to a crashing halt in the fall of 2017. Hurricane Harvey devastated our city and the country club where I was employed. The tennis courts, as well as most homes in Kingwood, Texas, flooded, leaving a massive cleanup for many residents. While our home was spared, I was not able to teach because the courts were underwater, and many of my clients were focused on renovating their homes rather than perfecting their tennis game (rightfully so). Change was coming…and it wasn’t welcomed this time…it was necessary.

What Next?

I knew I didn’t want to go back to shift work as a nurse. By this time, we had three children, and I needed a flexible working schedule to accommodate my family’s needs. We were active members of our church. Our children participated in Vacation Bible School as well as mid-week Bible studies. My husband and I served in the children’s ministry as teachers and made life-long friends in our Sunday School class. After Hurricane Harvey, our church was looking for a Children’s Ministry Director. Was this EVER something I had considered? No. The job presented itself at the right moment, and I took it, knowing I could make a difference in the lives of children. The plan changed yet again (are you starting to see a theme here?) The connections I made working at the church solidified my love for people and being around them. I am a “people person” to my core. I thrive when collaborating with a team and constantly engaging with people.

Hi, I'm Sarah, and I'm a People Person

You might be thinking…How in the world did you land a job with Vista? Remember that letter my dad wrote to me back in 2003? My father recognized something in me that I didn’t recognize in myself back when I was 18 years old. My talent lies in building relationships, and I firmly believe those relationships have landed me where I am today as the Director of Talent Acquisition for Vista Consulting. I was approached by Vista four years ago, and while “talent acquisition” isn’t something I learned in school, I was determined to use my relationship-building talent to engage with firms who recognize the need to hire intentionally and trust me to “vet” candidates on their behalf.

Tim Mckey, Vista’s owner and CEO, is my father. He took a chance in hiring me, a nurse by education and trade, to function as the Director of the Talent Acquisition services for Vista. He saw value in what I could provide to Vista’s overall mission and goals. He saw me for who I am, and he wasn’t afraid to challenge me with this role. My desire for relationship building and making connections has been the thread throughout my entire career path. From nursing to tennis to children’s ministry and now talent acquisition, my goal has always been to connect with people, understand their needs, and help them achieve their goals.

Within Vista, I have found a company that aligns with my values of family, community involvement, and making a positive impact. Working alongside other professionals who are passionate about helping others grow and succeed is incredibly fulfilling. Every day brings something new and exciting.

What Vista has provided me with has been a conglomeration of bits and pieces from my other employment experiences. I am surrounded by a team of professionals who believe in me, cheer me on, and challenge me to try new things. I deeply appreciate the flexible work schedule this role provides that allows me to thrive in my role as a busy wife and mother. Some might say I have struck gold in the work/life balance arena. But as I see it…there is no such thing. My work is part of my life, of who I am as a working mom, wife, and individual. This doesn’t mean there aren’t hard and challenging days along the way…there are. While looking at my resume, some might see a disconnect in my employment experiences, but I can see how each role has contributed and added value to where I am today.

Look Before You Leap

If you are contemplating or have been approached with an opportunity for a career change, I hope my story can offer you a few things to consider. Reflecting on my own journey, I faced numerous challenges and decisions, but each step provided valuable insights and growth. These elements played a crucial role in my transition. I hope these reflections can help guide you in your own career path.

1. Find your people and keep talking.

My extraordinary relationship-building skills started back when I was a child. My nickname on the Vista team is “Talk it Out!” Talking AND listening is how we learn to communicate. When you find your people, those important life skills almost become second nature. BUT…they must be practiced regularly to be perfected. Tell others how they make you feel. Tell them when they made a difference in your life. Have the hard conversations…they will help you grow. I will forever be indebted to the individuals who invested in talking to me back when I was young. Because of them, I can deeply appreciate the importance of relationships.

2. Seek out a work environment where you can be authentically yourself.

Do not settle for a job where you cannot be your authentic self. You will be doing yourself and the organization a disservice if you do. When the purpose of your job aligns with your passion, you have found your place of most potential. Seek out an organization where you are not seen as a person who can DO a job but as a person who can contribute to the organization’s goals while being fully human, capable of making mistakes and learning from each of them.

3. Commit to make what you do different.

Once you’ve found alignment within an organization or company, commit to making a difference there. Be determined to perfect a process or procedure that contributes to the overall goals of the business. Being in the customer service industry can be exhilarating and exhausting. Set a high standard for yourself. Perhaps being different is simply a change in perspective. Use what you are doing to become valuable to someone else.

Blazing Your Trail

Striking a balance between risk-taking and careful consideration in your career path is pivotal for long-term success and personal fulfillment. Before every major career change I faced, I made it a point to thoroughly assess the situation, weighing the pros and cons meticulously. Each decision involved thoughtful contemplation about my strengths, potential challenges, and the alignment of the opportunity with my core values and long-term goals. This process enabled me to approach each new venture with confidence and enthusiasm. Armed with this approach, I was able to dive into every opportunity with gusto, knowing that my calculated decisions laid a solid foundation for growth and achievement. This methodical balance of risk and prudence has been instrumental in navigating my diverse career path successfully.

While this journey is uniquely mine, I hope that by sharing it, you will be inspired to examine the relationships you invest in and the organization you work for. Reflect on what you bring to the table and seek alignment in your professional and personal life. Perhaps a career change is on the horizon for you? If so, don't be afraid to blaze your own trail and see where it leads. You have the power to make a difference in your life and the lives of those around you. So keep connecting, keep learning, and keep striving for greatness. The possibilities are endless!

Desperation vs Determination: The Hiring Dilemma

As a seasoned professional specializing in Talent Acquisition/Recruiting, I often come across urgent requests from companies in need, where they exclaim, “We are desperate for help here! Can you find us someone?” Job security for me, right? Not really. My immediate reaction is, “Oh no, what have they gotten themselves into?” Desperation and determination may both start with the letter “D”, but in hiring scenarios, they couldn’t be more opposite. In this blog, we will dig into the dynamics of this desperate cry for help, provide some insight into mitigating its impact, and take a closer look at another approach.

Some companies are resorting to desperate measures to recruit new team members as they struggle to retain existing ones. This is often attributed to having exceptionally unrealistic expectations. Their cry of desperation begins a frantic search for a “UNICORN” team member. I’ve also seen firms who flip the script, and while they are desperate, they are more determined to look inward at their processes and procedures, their culture, and their current team and attempt to eradicate the issue that led to the feeling of desperation in the first place. Does your firm fall in one of these two camps? Are you desperately looking for a “UNICORN” to fix all your problems, or are you determined to make things better before bringing someone new into your firm?

Camp Desperation

“We need someone who can hit the ground running!”

“This new team member will need to handle ALL things on his/her own with minimal help, if any.”

“We want someone who already knows what they are doing.”

In essence, these statements tend to insinuate this firm is looking for a “UNICORN”—the kind that poops glitter and sprinkles pixie dust wherever they go; someone who possesses all the skills, education, training, experience, and personality traits indicated in the job ad. And while this sounds AMAZING, I hate to be the one to break it to ya…UNICORNS DO NOT EXIST! I hesitated even putting that in writing, BUT…I took to everyone’s favorite place for accurate answers these days, and even Google confirmed what we all didn’t want to hear:

“Unicorns don’t really exist in our world today. However, thanks to many myths and legends, they are alive in the imaginations of children all over the world.”

If these creatures only exist in our imaginations, WHY ARE WE STILL LOOKING FOR THEM? I’ll tell you why…. because they seem like the easiest fix, the one that requires little to no work on our end. I’m here to tell you unicorn hunting can lead to other issues and even more desperation. Here’s why…

#1 Searching for something that doesn’t exist will last FOREVER.

The longer the search for a candidate who “has it all” takes, the more desperate your current team becomes, which could lead to them leaving too—leading to even more issues. This cycle is dangerous, and without correction, can morph quickly into an impossible-to-control issue. If your firm becomes married to the idea of only accepting a unicorn team member, you are closing the door to other potential candidates who could, in fact, fit into your organization extremely well.

#2 Unicorns are difficult to tame.

While you may think you have found the answer to all your problems with your “unicorn,” keep in mind they will still need to learn your firm’s way of doing things (even if you find a highly qualified candidate, you are not off the hook). While you may have thought you could let your unicorn “hit the ground running,” you might not want to let them run too far. Even the most talented, A+ team members will need the onboarding and training necessary to succeed. Just because they know how to do something or have done it before, doesn’t mean their way is your organization’s way. Their “pixie dust” might not be right for your firm.

#3 Unicorns get bored easily.

Many employee retention studies have shown that team members leave a job if it is not rewarding or challenging them in some form or fashion. It is extremely difficult to provide rewarding or challenging work to someone who already possesses ALL the skills necessary to do the job. You must ask yourself if your organization can support the growth and development of a candidate that appears to already “have it all.” If the answer is no, you are back to desperation mode when the unicorn decides to move on to the next opportunity.

The takeaway? Desperation often leads to hasty decisions and costly mistakes. When companies are desperate to fill a role, they may overlook red flags or warning signs, or skip important steps in the hiring process. This can result in a poor fit and potential turnover, costing the company even more time and money in the long run.

So what is the alternative to desperation? Determination. A determination to improve current processes and address any underlying issues before bringing someone new on board. This approach requires introspection and a willingness to make necessary changes in order to build a strong and cohesive team. It also means being open to candidates who may not have every single desired skill but possess the potential to grow and thrive within your organization.

Camp Determination

“We are looking for someone who is ready and willing to learn our intake procedures.”

“We want a team member who is determined to meet the goals we have laid out for them.”

“We aren’t looking for a ‘yes’ hire…we are looking for someone who can help us develop a better way of doing things in this department.”

On the flip side of desperation lies Camp Determination. Determined firms aren’t looking for a Unicorn’s sparkly poop or pixie dust to solve their problems. They understand a quick fix is not what they need. While they may be desperate for help, they are more determined to find the right team member than the one who can simply fix a problem. So… how do they do it?

#1 Pause the hiring process.

It’s nearly impossible to change a car’s tire while it’s still traveling down the road, right? The same is true for the hiring process. It’s important to STOP evaluating candidates until you look at your processes and procedures or job descriptions and scorecards to determine your road map moving forward. Use this time to develop training plans or onboarding processes that will set the best candidates up for success.

#2 Be honest with your candidates.

Being honest and transparent with the state of your firm is of utmost importance. Give your candidates a good mental picture of what is going on at your firm. What are the issues? Do you need their help developing a plan or a process moving forward? This makes you and your firm much more desirable as an employer because you are NOT “feeding them to the wolves.” You are telling them this opportunity is not an exercise in sinking or swimming, but a partnership where both parties will benefit from working together.

#3 Dodge the “unicorn” trap.

Since they don’t exist, stop telling yourself they do! Drop the “unicorn mentality” and begin looking for a candidate whose values align with those of your firm and who possess the skills necessary to follow your vision. You must begin to see your team members as people first and not as an answer to a problem. It is also important to remember that a candidate’s resume is simply a snapshot of their life.

Which Camp Will You Pick?

While the allure of a “unicorn” candidate who perfectly fits every requirement may be tempting, it often leads to desperate hiring and missed opportunities. By fixating on an ideal that does not exist, firms risk overlooking qualified candidates who could bring valuable skills, perspectives, and diversity to their teams. Embracing a more inclusive approach that prioritizes potential, coachability, and cultural fit over a checklist of qualifications can lead to stronger, more resilient teams in the long run. Investing in the effort to thoroughly evaluate and develop candidates who may not initially meet every criterion can pay dividends in fostering innovation, creativity, and adaptability within your firm. Ultimately, by broadening our definition of what constitutes an ideal candidate, we can build teams, groups of individuals who collectively work as unicorns… TOGETHER! You are more than capable of getting out of Camp Desperation… go out there and do it!

Silent Strength: Lessons from Our Southern Matriarch

On March 3rd, 2024, our family lost a pillar of strength, our beloved grandmother, Johnnie Mae Evans McKey. A Southern woman through and through, she was a beacon of quiet leadership, a testament to resilience, and a paragon of grace. As we mourn her loss, we also celebrate the life lessons she imparted, lessons that have profound relevance not just in our personal lives but also in our professional roles at Vista. We are the proud daughters of Tim and Jodi McKey and the proud granddaughters of Johnnie Mae Evans McKey.

Johnnie Mae, born in 1926, was a stay-at-home mom who found herself unexpectedly transferred to Centreville, Mississippi, by a governmental agency. What she thought would be a brief stint turned into a lifetime of over 70 years, illustrating her adaptability and tenacity—qualities we strive to embody at Vista. She faced challenges head-on, never wavering in her commitment to her family and community.

Take it From a Southern Woman

Southern women, especially in the mid-20th century, could be described as sugar and spice with a hefty side of iron will. They were the embodiment of the phrase, ‘a steel magnolia’. Balancing impeccable Southern hospitality with the tenacity of a bulldog, these women managed households, navigated social complexities, and often played key roles in their communities, all while making it seem as effortless as whipping up a flawless batch of buttermilk biscuits. With a sweet, melodic “bless your heart,” they could either offer genuine sympathy or deliver a scathing critique, all without breaking a sweat. Johnnie Mae Evans McKey was no exception; she navigated life with an elegance and grit that made it clear—Southern women are not to be underestimated.

Southern women like Johnnie Mae carry a unique brand of leadership. It’s not loud or boastful; it doesn’t seek the limelight or demand recognition. Instead, it’s embedded in the everyday acts of courage, the quiet resolve in the face of adversity, the gentle guidance offered with a warm smile. It’s leadership that shoulders heavy loads with poise and dignity, creating an environment where everyone feels valued and supported. It’s a leadership style that is often overlooked or undervalued but one that holds immeasurable strength and power.

Lessons in Leadership

As we reflect on our grandmother’s life and legacy, there are several lessons in leadership that stand out. Johnnie Mae showed us the importance of adaptability. She never let unexpected circumstances or challenges bring her down. Instead, she rolled with the punches, adapted to new environments and situations, and always found a way to make the best of every circumstance. In our roles at Vista, we’ve always been inspired by this model of leadership. Our grandmother’s influence has shaped our approach, encouraging us to lead with empathy, patience, and respect. It’s a form of leadership that fosters a sense of community, promotes open dialogue, and cultivates an inclusive culture where every voice matters.

Leading with love, a principle deeply ingrained in us by our grandmother, emphasizes the critical importance of compassionate leadership. She believed that to truly lead is to care deeply, not just about the outcomes, but about the people who work together to achieve them. This type of leadership creates an atmosphere where individuals feel genuinely valued and understood, where their well-being is a priority, and where kindness drives actions and decisions. In a world often driven by efficiency and results, leading with love stands out as a powerful reminder that the heart of leadership lies in the relationships we build and the communities we nurture. It’s a testament to the belief that compassion and understanding can coexist with ambition and success, fostering a work environment where people are motivated not only by their tasks but by the care and respect they receive.

We exchanged letters back and forth throughout our time in college. We have letters from her that roughly all say the same things because life for her was slow and steady. Most of her letters focused on what happened at her weekly Joy Club meeting at church and what the weather was like. Yet, in every letter, we could feel her unwavering love and support, a constant reminder that no matter how far apart we were, she was always with us. Our grandmother taught us the power of consistent support and encouragement, even if it seems small or insignificant. This lesson has shaped our approach to leadership at Vista—always showing up for our team members and being a source of steadfast support and guidance.

One thing she always did was call everyone by their first name, no matter the occasion or the setting. It was her way of making each person feel seen and valued, creating a warm and welcoming atmosphere wherever she went. She always asked about everyone in our family. Her communication was personal, and she never left anyone out. That’s been an important leadership takeaway for us: Leaders are personal, and they forge deep, meaningful relationships. And in the end….that’s why we are all here – to be in relationships with each other. In our roles at Vista, we used this fundamental lesson from Johnnie Mae to create a work environment where everyone feels seen and valued. Just like our grandmother did with her communication style, we strive to make personal connections with each team member and client. Whether it’s asking about their families or simply checking in on how they’re doing, we believe that these small acts of personalization can make a significant impact on someone’s day and overall well-being.

In this modern era of business and social media, where communication is often reduced to sound bites and tweets, we find ourselves constantly going back to the lessons we learned from the matriarchal Southern way of leading. It’s a style that values substance over flash, connection over performance, and community over individualism. Our grandmother may have been a quiet leader, but her impact was immeasurable. It’s about taking the time to listen, to understand, to connect on a human level. And as we carry on her legacy in our own leadership roles, we are reminded never to underestimate the power of quiet determination and sturdiness. Because, in the end, it is often those who speak softly but lead strongly that leave the most lasting impact.

In Gratitude

As we enter this season of our lives and take time to remember our grandmother, we’re reminded of the importance of these values. We’re inspired to carry her legacy forward in our work at Vista, fostering a culture of quiet leadership, empathy, and respect. Johnnie Mae Evans McKey may no longer be with us, but her lessons live on.

Our fearless leader at Vista, Tim McKey, learned a thing or two from his mother as well, so her impact and values have shaped Vista as an organization and team. We are all part of Johnnie Mae’s influence. Through her example, we’ve learned that leadership is not about power but about empowering others. It’s not about standing above but standing alongside. And it’s not about making noise but making a difference. Here’s to the silent strength of Southern women like our grandmother, who led not with words but with actions. Their legacy continues to inspire us, and for that, we are forever grateful.

Navigating the Talent Landscape: Unveiling the Distinction Between Headhunters and Recruiters

In the dynamic realm of talent acquisition, two key players take center stage: headhunters and recruiters. The distinction between these two roles, while seemingly subtle, can make quite a difference in your company’s hiring process. While the terms are often used interchangeably, there exists a nuanced difference in their approach to finding the best candidate. For businesses seeking the crème de la crème of candidates, understanding this difference is crucial. In this blog, we’ll delve into the fascinating world of talent acquisition and explore the contrasting methods employed by headhunters and recruiters—the age-old battle between fishing and hunting for top-tier talent AND explore how Vista’s talent acquisition approach might be right for your firm.

Understanding The Basics

Before we dive into the methodologies, it’s crucial to establish a foundational understanding of the talent acquisition roles of recruiter and headhunter. Recruiters are typically engaged in a proactive, broad-based approach to talent acquisition. They work either in-house as part of a company’s human resources team or for a recruitment agency. Their role is comprehensive, starting from understanding the company’s needs, drafting job descriptions, and advertising vacancies on appropriate platforms to screening resumes, conducting preliminary interviews, and coordinating communication between candidates and hiring managers. Recruiters often manage multiple job openings simultaneously and have a large pool of applicants. They are adept at identifying potential candidates whose skills and experience align with the company’s requirements. Their ultimate aim is to facilitate a smooth hiring process, ensuring both the company and the candidate find the best fit. They are the gatekeepers to a company’s hiring process.

On the other hand, headhunters or executive search professionals are external entities hired to proactively seek out and attract highly skilled individuals for specialized roles. They often have in-depth knowledge of a specific industry and leverage their extensive network to connect with top-tier talent. Headhunters use tactics such as cold calling, networking events, and referrals to find the perfect candidate for a position. This approach is much more aggressive than most recruiters, who typically rely on job postings and online applications.

So why choose one over the other? Many companies prefer working with recruiters because they are more cost-effective and typically have a broader reach. However, headhunters can bring a level of specialization to their search for top talent, making them attractive to companies seeking specific skill sets. Ultimately, the decision on which role is right for your firm comes down to what it is you’re looking for.

Fishers vs. Hunters

Recruiters, akin to fishers, employ patience and strategy in their approach. They cast a wide net in the talent pool via multiple channels like job boards, social media, and their own career sites. The recruiter’s role is to attract as many suitable candidates as possible, much like a fisher who casts their net, hoping to catch a sizable haul. They wait for interested individuals to take the bait — that is, to apply for the job. Once the applications start rolling in, recruiters, like fishers sorting through their catch, screen these resumes, carefully selecting the individuals who best fit the role and the company’s culture. This fisher-like method employed by recruiters is essential in fostering a diverse and inclusive talent pool, capturing a wide variety of candidates from different backgrounds, industries, and experience levels. This fishing approach allows recruiters to engage with a broad audience and build a diverse candidate pipeline of individuals who are actively looking for new employment opportunities.

Headhunters, on the other hand, are akin to skilled hunters pursuing a specific target. Rather than waiting for candidates to come to them, headhunters actively seek out individuals who possess the unique skill set required for a particular role. They scour industry events, professional networks, and competitor organizations, employing a more targeted approach. This hunting expedition ensures the candidates presented to clients are not only qualified but often have a proven track record of success in similar roles, although they might not need or want to leave their current place of employment.

The Tech Connection

In today’s digital era, both recruiters and headhunters harness technology as an invaluable tool in their respective talent acquisition strategies. Recruitment technology platforms, particularly Applicant Tracking Systems (ATS), have revolutionized the process of sourcing, tracking, and managing job applicants. These systems offer a centralized database for candidate profiles, automate repetitive tasks like resume screening, and help to streamline the recruitment pipeline, improving efficiency and reducing time-to-hire.

Artificial Intelligence (AI) and machine learning algorithms are increasingly being utilized to automate the initial screening process, enabling recruiters and headhunters to swiftly identify the most qualified candidates from a vast pool of applications. These advanced algorithms are capable of analyzing a candidate’s skills, experience, and other relevant attributes and matching them against the job requirements.

Data analytics also plays a key role, providing insights into recruitment metrics, candidate behavior, and industry trends. This data-driven approach aids recruiters and headhunters in making informed strategic decisions, optimizing their recruitment campaigns, and enhancing the overall quality of hire.

Digital communication tools and online networking platforms, such as LinkedIn, have become integral to the talent acquisition process. These platforms not only facilitate easy communication and engagement with potential candidates but also offer a wealth of information about their backgrounds and skills.

A Third Option: The Blended Approach

While headhunters and recruiters may employ different strategies—hunting and fishing, respectively—they both play integral roles in the intricate dance of talent acquisition. In a harmonious talent ecosystem, organizations may find value in blending the headhunters’ approach with the efficiency of recruiters, creating a dynamic technique that maximizes the chances of securing the best talent for any given role. Enter Vista and our Talent Acquisition Services!

Vista’s distinctive talent acquisition strategy seamlessly integrates headhunting and recruiting methodologies, striking an optimal balance between efficiency and personalized engagement. We recognize a purely headhunting approach can lack a personal touch; therefore, our methodology goes beyond mere compensation-driven decisions. We understand attracting top-tier candidates requires a nuanced understanding of their aspirations, values, and career goals as well as those of your firm. By fostering genuine connections with potential hires, we prioritize long-term fit over immediate financial incentives. Unlike traditional headhunting practices that may result in candidates being lured solely by compensation, our approach aims to align professionals with roles that resonate with their intrinsic motivations and professional ambitions. At Vista, we believe in forging lasting partnerships between candidates and employers, ensuring that our talent acquisition process transcends short-term gains to build enduring and mutually beneficial relationships in the ever-evolving professional landscape.

At Vista, we prioritize transparency and meaningful relationships above all else. Our approach is founded on the vital principle of thoroughly understanding the ins and outs of your firm and its unique talent requirements. Since we’ve rolled out our talent acquisition service, we’ve already witnessed the establishment of numerous enduring relationships with top-tier candidates seeking lasting professional homes. What sets us apart is our unparalleled understanding of the legal industry, where our consultants collaborate seamlessly with the talent acquisition team to forge a robust partnership with your firm. Our comprehensive service includes:

Navigating the talent acquisition landscape can be both overwhelming and time-consuming, particularly for firms without a dedicated HR team member for hiring efforts or those facing time constraints. Our mission is to alleviate these challenges, offering efficient and effective solutions to ensure your firm’s talent needs are met seamlessly and successfully.

Whether you prefer hunting, fishing, or a blended approach, your brand begins with your people. It is imperative to invest the time and resources needed to assemble a team that not only meets but exceeds and elevates the standards of your organization. With Vista, the pursuit of the right fit becomes not just a challenge but an opportunity to enhance your firm’s overall success and reputation. That is what sets us apart! If the task of immediate hiring proves elusive, if finding the right candidates feels like searching for a needle in a haystack, or if the constraints of time and resources hinder your hiring process, consider us your ally in navigating these complexities with a thoughtful and nonintrusive partnership.

Jumping Through Hoops: Don’t get caught up in the hiring game

Let’s face it: NO ONE enjoys jumping through hoops…BUT…we tend to jump a lot, don’t we? I know as a working mom to three young children, my hoop-jumping game is stellar, to say the least. Merriam-Webster defines the idiom “jumping through hoops” as the act of doing a “complicated or annoying series of tasks in order to get or achieve something.” Who knew this was even in the dictionary? Nevertheless, I love Mr. Webster’s choice of words to describe this common phrase…complicated or annoying. Quite the contrast, right? Complicated implies these hoops could be challenging. Annoying is quite the opposite.  Personally, I choose to view those complicated hoops as a challenge…that’s the competitive athlete in me, especially if the outcome is rewarding. The annoying hoops, though, seem to be just that, ANNOYING. The Cambridge dictionary defined the popular idiom using these words, “to have to do a lot of things that seem difficult or unnecessary in order to achieve something.” Cambridge seems to think the hoop jumper’s perspective plays a part in determining if the hoops are difficult or unnecessary. Difficult and complicated OR annoying and unnecessary, hoops are around every corner. It’s important for us to examine those hoops and how they might play a part in the key areas of our firm. In today’s blog, let’s look at hiring hoops and how they might be deterring potential team members from applying to become part of your organization.

If you were to ask a marketing director or someone in direct sales if they want their advertising to cause their potential customers to jump through hoops to buy their product, what would they say? Well, NO, of course. I can imagine you would say the same of your clients. You don’t want them to jump through hoops to find your firm, and I can bet you’ve worked relentlessly to make your sign-up process seamless and non-hoop-like, right? Part of the customer service aspect of your firm relies heavily on a streamlined procedure. The same needs to be said of your hiring process. My colleague, Kendall Abbott, wrote an incredible blog series on creating and nurturing unforgettable first impressions. (If you missed them, check out Part 1 and Part 2.)

Your hiring process could be a person’s first glimpse of your firm. What first impression are you creating? Have you taken a deep dive into what you are asking potential team members to do before they can submit an application to work for you? Could your expectations be viewed as flaming hoops of fire? They might not seem that way to you, but from the candidate’s perspective, they could be very annoying and highly unnecessary. Keep in mind these hoops might look good to the insider, but are they really serving the right purpose and getting the best candidates through your door?

The Top Three Hiring Hoops to Avoid

Too many clicks or action steps:

Tim Sackett, SHRM-SCP, a technology expert and author, recently said, “The greatest advertising in the world won’t fix your terrible apply process!” Whether your potential team member has come across your ad on a job board or your firm’s career site, the next steps must be very clear. DO NOT LET YOUR APPLICATION PROCESS “turn off” potentially excellent candidates by asking them to set up a username and password to access the application page or follow a unique set of bizarre instructions to apply. While you, the hiring manager, might see these tasks as a tool to “weed” out candidates, they could be doing just the opposite. These “action items” could deter candidates from applying at all. It’s important to be very clear in what the next steps should be. It’s perfectly acceptable and necessary to ask something of the candidate. In fact, we recommend it. After submitting their resume either through the job board or your company’s website, ask them to send you an email answering one or two specific questions. There is no need for the application process to be a hoop your potential team members need to jump through.

Timed assesments:

First off, let me say that all assessments are not BAD. At Vista, we simply view assessments as a tool, and how you use that tool is equally as important as the tool itself. BUT…there is a time and place for assessments. Having a potential candidate complete a timed assessment as part of the application process is one more hoop for them to jump through and, quite frankly, where most A+ players drop out of the process altogether. Not every candidate has the same set of skills. You must determine if these application assessments are measuring something meaningful and applicable to the job itself. If the answer is yes, perhaps place that assessment as part of the second phase of your hiring process and NOT part of the initial application. Candidates want to be known AND valued by their future employers. These assessments should never take the place of having an actual conversation. Call the candidate or email them and explain the reasoning behind the test and why it’s important. Yes, it is adding a step for the hiring manager, but it establishes a rapport that is otherwise lost. If used correctly and placed in the right “phase” of your hiring process, these assessments can be a wonderful part of the onboarding process, not to mention, a candidate’s personal development within your organization.

Pre-recorded interviews:

There are tons of online platforms these days used for screening potential candidates.  One of the newer features I have seen asks candidates a series of questions and requires them to complete a video recording of their answers.  Hard stop here. If candidates don’t have access to video capabilities, they are automatically left out.   Not to mention, this more than likely requires them to create a profile, username, and password to continue. It also adds more clicks to the application process. You are sending a VERY clear message to your potential candidates: They aren’t worth a face-to-face interview! Nine times out of ten, should they pass this pre-recorded interview, you are going to bring them into your office for an in-person interview and ask them these same questions again.  This “ask” of a candidate is a HUGE hoop.  To a candidate, this action suggests that you and your organization don’t know how to interview. While that may not be the case, it’s important to look at these hoops from the candidate’s perspective.  While it might save you time, it’s costing time to the candidate.

Take the time to look at your hiring process as if YOU were the candidate. Are you making a good first impression through what you are asking the candidate to do and the language in the ad? Do the hoops communicate the warm and friendly culture you’ve created at your office? Or do they come across as difficult and annoying? While some of us find it fun and challenging to jump through hoops, others tend to shy away from them. In the end, the hiring process isn’t a game. If your application process isn’t clear and concise, you could be losing those quality candidates you are so desperately searching for.

The Boomerang’s Back: Creative Talent Acquisition and Recruitment Strategies

It’s not a surprise to most of you reading this blog that today’s labor market is B-A-N-A-N-A-S! It is becoming harder and harder to find and retain top talent. Now is the time to really stretch our creative muscles when it comes to our talent acquisition and recruitment strategies. I’d like to highlight two strategies you might consider OUTSIDE THE BOX in today’s blog. You just might be surprised at the outcome.

Consider reaching out to past employees

I know, I know…it sounds strange, right??? Why would we want to reach out to employees who have left for one reason or another? Consider this stat: More than 47 MILLION people walked away from their jobs in 2021. This quickly became known as the Great Resignation. According to a recent Paychex study, 80 percent of the 47 million regret their decision to leave. 80%!!!!! That number is staggering to me. Does this mean 37.6 million people would go back to the job they left if given the opportunity?

Starting a new job after walking away from one can be a daunting task. Some employees may miss the familiar culture of their previous job, struggle to build relationships in their new organization, or long for the safety nets to which they had grown accustomed. In other words, these employees might be discovering the grass isn’t always greener on the other side!

I’d like to introduce you to the term boomerang employee.

Boomerang employees are former employees who return to their previous employer after a period of time. Due to the struggle in today’s labor market, many organizations are more willing to rehire former employees. You might be thinking, how could a boomerang employee be a good thing?

  • Boomerang employees can enhance your company’s culture. They could be your brand champion and offer uplifting morale to your current team by providing powerful historical perspectives and in-depth firm insight.
  • They can also offer economic advantages. Boomerang employees can often be onboarded more quickly than traditional hires, allowing them to become productive members of the team faster.

WORD OF CAUTION: It’s only possible to fill open roles with boomerang employees if your firm handled the team member’s exit gracefully. So, their return likely depends heavily on the way their departure went down. The way a hiring manager, and other employees, reacted to a team member’s two weeks’ notice or end time with your firm plays a significant role in determining whether or not they will have a potential return. Would you even consider returning to an organization that treated you disrespectfully? Did you, the employer, wish the best for this team member and express that sentiment to them before their departure? Most hiring managers don’t manage with the end in mind! Offboarding is a critical human resources step that is overlooked or dismissed far too often. If you are losing a team member or having to let one go, do your very best to make that offboarding experience a positive one. You never know when you might need that boomerang to come back your way!

While there are benefits to reengaging a former employee, there are also some areas to consider before doing so.

  • Don’t be in a rush to rehire a former team member just because they want to come back. Remember, this team member did leave for a reason. Any number of factors could have influenced their decision to move on, from compensation to culture, from a life change to the need for remote work. Whatever the reason may be, it needs to be considered when determining if they would be eligible for rehire. Has enough changed in their circumstances to do so?
  • You must have the compensation talk. Yes…the dreaded compensation talk is imperative BEFORE you extend an offer to a boomerang employee. As much as organizations hate to admit it, job seekers are STILL in the driver’s seat with regard to compensation. They are demanding higher salaries and benefits that will meet their needs amidst inflation. Questions you should be asking before jumping to hire a past team member might sound something like, “Can we afford this person? Will the increase in salary upset pay equity? Are we prepared to make salary increases to other team members in similar roles?” And that leads us to the last consideration.
  • Other team members WILL perceive, whether true or not, that the boomerang employee is returning because the organization MUST be offering more money. This could lead to others getting the wrong message that to be paid more, they should just quit and come back.

The bottom line is to set clear expectations regarding compensation, timelines for promotion opportunities, and changes that might have been made to the culture since the employee left. It’s important to evaluate the rehire of a previous employee from every angle possible before extending an offer to a boomerang employee. After all, they did leave for one reason or another, and it’s vital to the employee’s success as well as the success of the firm to ask all the questions and weigh the pros and cons before bringing them back into your organization.

The second OUTSIDE THE BOX hiring strategy I’d like you to consider is the team hiring approach.

Who’s best at vetting a candidate besides the team you already have in place? Not only does involving your team make the most sense, but it also speaks volumes to your current team members that you are telling them that you do, in fact, value their opinion. It is likely you already have team members you trust, we like to call them brand or culture champions, who have really bought into your firm’s mission and values. These will be the team members you will want to train to be “hosts” in the team hiring process. While some might work closely with the newest hire, it is important to choose team members from all facets of your organization. It’s also likely they will pick up on a candidate’s ability or inability to do the job well that you, the hiring manager, could potentially miss.

ANOTHER WORD OF CAUTION HERE: It is important to think this entire process through to get it right for it to be effective. Remember, the prep work and training done will make or break this approach to hiring. The process needs to be clearly written out and explained to the team members involved. Before they can properly ask questions about whether a candidate values what the firm values, they must know what the firm values themselves!

Once your firm has placed an ad for an open position and you have identified a candidate you would like to bring in for an interview, you should choose 3-5 current team members to meet with the candidate, on the same day, for 15-20 minutes at a time; either over Zoom or in-person. It’s important to meet with the current team members chosen to participate and fill them in on the position the candidate has applied for AND to remind them their time with the candidate IS NOT A JOB INTERVIEW. Remember, HR or the hiring manager has already vetted this potential team member over the phone and seen their resume. This is not the time to ask them about their previous employment history or grill them on their skill set. This time should be used to determine if this person is a cultural fit for your firm. In other words, get to know them. Some questions your team needs to be prepared to answer at the end of their time with the candidate are:

  • Is this person someone I can trust?
  • Does this person share our work ethic, our approach to clients, and how we treat each other?
  • Are they the type of person with whom you want to work?
  • Will the addition of this team member make us better?

Each team member should give the candidate a proverbial thumbs up or thumbs down with an explanation sent via email immediately following their short interaction with the potential candidate. A unanimous thumbs-up vote should be very telling… all your hosts are a go on this hire. It is up to you to extend an offer on the spot, should you choose to do so. If this is the case, the hiring manager is the last host and has the pleasure of explaining the process of the team hiring approach to the candidate and congratulating them on the fact that everyone on the team feels like they will make the firm better. What a compliment!

As the hiring manager, it is VITAL you set the “rules” straight. Your current team members should know you trust them in this process, and should they all agree this candidate will be a great addition to the team, an offer will be extended. They should also understand if they are not all in agreement, there will not be an offer extended, and the candidate may be asked to leave, perhaps before meeting with everyone scheduled. The hiring manager, or gatekeeper, should be prepared to follow through with those guidelines. The benefits far outweigh the risks of using the team hiring approach:

  • Your newest team member has already connected with your current team members. What a breath of fresh air to walk into a new job opportunity having already met people who believe in you!
  • The process protects the culture of your firm. It’s vital you train your team not to “just say yes” because the candidate seemed nice. Your chosen hosts will begin to develop critical onboarding skills by learning to see beyond a resume. Their interactions with and assessment of potential candidates will likely expand with everyone with whom they get a chance to meet. They will become stronger and more protective of the firm’s vision and mission because they have a voice in who gets to join them in fighting the good fight.
  • The team hiring approach EMPOWERS your team. Your current team members are ALL in agreement that the new person WILL be a great addition to the team. They will help the new team member to succeed because they played a vital role in getting this new team member the job!
  • This process sets up the PERFECT onboarding stage. You have a handful of mentors to guide your new team members through the process and to actively introduce them to your firm’s mission and culture. It’s like a grown-up buddy system.

We understand there is no cookie-cutter hiring strategy or process that will be successful for every firm. These are simply ideas to aid you in stretching your creative muscles regarding the way you approach hiring. It is important to view these OUTSIDE THE BOX ideas from every angle before deciding on one that will best suit you and your firm. Hiring good people takes intentional effort, and sometimes it takes thinking outside of the box to find what works. Happy Hiring!

Set Your Mind Right: Hiring With Intention

As a kid, I remember my dad saying one phrase over and over and over again. Whether it was before a big test, an athletic performance, or just before making a big decision, he would remind me, “Sarah, put yourself in the place of most potential.” As I have gotten older, I’ve come to realize the place my dad was referring to was right between my ears…I needed to get my mind right in order to put my best foot forward, whatever the action may be. In this blog, I want to challenge hiring managers, firm owners, and HR directors to really look at their mindset, putting themselves in the place of most potential before making a new hire.

It is always an exciting time in your firm when you are ready to bring on a new team member. At least it is for me, Vista’s Director of Talent Acquisition! Whether your firm needs a replacement for someone who has quit or is leaving, or you are looking for an entirely new position, it is imperative the hiring manager, or whoever it may be making the final call on the hire, is in the right frame of mind to do so. But you might be asking yourself…what does “right” mean? Are there things I need to be aware of when hiring besides making the hire? Yes! Yes, there are. Here are a few ideas to consider BEFORE putting an ad out for a new team member:

1. The resume isn’t everything!

Are you sabotaging your potential new team members by judging them solely based on their resumes? Are you “turned off” by a resume that doesn’t check every single one of your experience or educational boxes?

Did you know more than 62% of Americans over age 25 don’t have a bachelor’s degree? I love the recent quote by Pennsylvania’s Governor Josh Shapiro, “I’m sick and tired, frankly, of this attitude that if you don’t go to college, you don’t have the requisite skills to succeed.” He goes on to say he wants folks to know the state of Pennsylvania is going to judge job seekers based on their skills and their grit and determination. His first official act as Governor was eliminating the college degree requirement for 92% of jobs in their state’s government. Other states have joined Pennsylvania in decreasing the education requirements in certain governmental positions, opening some 65,000 jobs to candidates who do not possess a college degree. This trend has been seen in today’s labor market as well: one in five employers has decreased their educational requirements to attract candidates who have otherwise been shut out.

Could you be limiting your candidate pool with outrageous requirements? Finding a resume that does check ALL your boxes is awesome (and rare), but attitude is everything. Sure, having the required skills and experience to do the job is important, but attitude is what will make or break the team. You need someone who can think outside the box, take initiative, and be self-driven—all qualities that come from within. A great way to sniff out this type of person is to focus your interview questions on problem-solving. Ask the candidate to tell you how they would solve a particular issue; this will give you an insight into the type of person you are hiring. And don’t forget to look for those “soft skills” such as communication, collaboration, and decision-making abilities. All these qualities are infectious and will rub off – different perspectives can bring fresh new ideas to the rest of the team in a positive way. I’m not suggesting you speak to every single applicant. I know your time is valuable. However, just limiting your applicant bank to only “rock star” resumes might prevent you from discovering an A+ player.

We often hire team members based on the set of skills we are looking for to do the job well. Most hiring managers believe a person’s resume can “clue them in” to those skills. It has been my experience that the best-fit team members are found when you are hiring based on their mindset and attitude and not their specific abilities or previous experiences.

2. Potential new team members are people, just like you.

We all long to be valued and treated with respect. Your potential candidates do too. After all, they have applied to work for YOUR firm, and that says something about them. You can explore how well they have researched your organization and their enthusiasm to work for you over a phone interview if that is one part of your hiring process. However, not responding to them in a timely manner says volumes about your firm. It’s easy to forget hiring as part of your firm’s marketing strategy, especially if you’re laser focused on simply finding THE right team member as soon as possible. By doing this, we risk losing quality applicants due to offering a poor candidate experience.

From the moment a potential candidate applies for a job at your firm, you should strive to create an inviting and positive experience. This doesn’t have to be expensive or time consuming, but it should include thoughtful emails, timely responses, personalized orientations, and much more. An important part of creating an engaging experience is providing clear and concise communication about the job and your requirements. Take some time to review the job descriptions you are using, making sure they accurately reflect the role you are looking to fill. Additionally, ensure that your company’s values and goals are clearly communicated to potential candidates.

Think about the last time you were looking for a job. Was it a positive experience? Reflecting on your experience will often help you to get your mind in the right place and perfect the candidate’s experience and their view of your firm.

3. You might not be the best person to hire someone.

As an owner, HR director, or manager, you might know what your firm needs. But are you the right person to decide who can do it? Hiring can be lonely if you are doing it in a vacuum. I want to encourage you to lean into your team when making a hire.

There are countless ways this team approach to hiring can impact your current team as well as your potential new employee. Involving your team in the hiring process helps them to know you value their opinion and gives them ownership in the success of the new hire. Your current team members can take pride in helping select someone who will fit into the existing firm culture and bring an exciting new element to the workplace. Don’t leave them out of the process, or you might miss out on finding the perfect cultural fit for your team. After all, this new team member will be part of their team.

  • Can you get feedback from them about the personality fit that will work best in their department?
  • Can your current team members mentor this new hire and welcome them into your firm?
  • What can you do to make sure the transition into your firm is as smooth as possible?

These are all questions you should consider when incorporating your team into the hiring process. You don’t have to hire alone, and you might not be the right person to make the final decision. Hiring is a team sport, so get everyone involved!

4. You should be hiring for growth.

It is easy for the hiring process to begin when your firm has an immediate need. When that need is at the forefront of our mind, we tend to focus only on getting an individual in the door who can fill that void, and do it immediately, with no instruction. I often hear, “We want someone who can hit the ground running!” When we narrow our mindset this way, we stop looking for well-rounded team members. We have put our potential candidates in a box. We should be looking to hire talent who will grow with your firm through various stages.

When interviewing for growth, it is important to evaluate if your candidate has a growth mindset. Individuals with a growth mindset welcome any challenge. They believe their effort and attitude will bring forth a good outcome, and they embrace any chance to improve their skills. We often fail to evaluate for a growth mindset because we are head down looking for a candidate’s ability to do the job at hand. Don’t hire someone who can just do the job. Hire someone who wants to grow and develop with you…even if they don’t have the skills or experience you thought were “must-haves.”

The Right Mind

Ask yourself this: Are you putting yourself and your firm in the place of most potential when it comes to hiring? While every hire is a risk, making sure your mind is in the right place will not only impact your firm but help your hiring process as well! I want to challenge you to keep an open mind when it comes to resumes, remember candidates are people first, utilize your team when hiring, and be sure you are hiring for growth. It’s likely you are in the position you are in today because someone took a chance on you! Put yourself and your possible new team member in the place of most potential!

The Secret Formula: How Can Onboarding Help Employee Retention?

In the plaintiff legal world, you can’t succeed without a team. Would you believe me if I told you this concept goes against every grain of my being? I am NOT a team player, so says my family. I tend to agree, and I’m working on it! I grew up playing competitive tennis… SINGLES, to be clear. No team, just me. If I lost, I had only myself to blame. I didn’t have to rely on anyone else to win the match but me! Even playing tennis at the collegiate level wasn’t like other sports. Yes, I was on a team, but when it came to winning, I was only concerned about my match. It was me, one on one, versus my opponent. Pretty singular, right? It wasn’t until I found my tennis career over and I had started a family that I really took note of my “not a team player” attitude. I had a teammate for life and didn’t have the “teamwork makes the dream work” mentality. You can imagine the learning curve I had in front of me. I am happy to report that I’ve been married for fourteen glorious years, have three beautiful children, and am STILL learning to be a team player. I believe it’s the process of needing to learn new ways and evolve my mindset that has allowed me to really examine and understand what it takes to build a great team from the ground up on a deep level. It didn’t come naturally to me, so I had to become an eternal student. The learning doesn’t ever stop, so . . . take a lesson from me. Be a team player, invest in your team NOW, and set them up for success. How do you do that? It starts with the onboarding process. The onboarding process is VITAL not only to employee retention but to the firm’s overall success.

What is it?

The onboarding process is the incorporation of a new team member into the company. SHRM defines onboarding as “the process of helping new hires adjust to the social and performance aspects of their new jobs quickly and smoothly.” In most instances, the goal of the onboarding process is to help new team members become familiarized with company culture and policies. But it doesn’t stop there! Your onboarding process should clearly communicate the mission and values of your firm and how the new team member’s role adds to your overall vision.

I work with firms every day who feel they need to make an immediate hire. They are drowning. They need help, and they know it. More often than not, they know what they want this new hire to do. They need an intake specialist, receptionist, or another attorney. The list is endless. They have a job description ready and place the ad on online job boards. Applicants start rolling in, interviews are completed, and they are ready to make an offer. The offer is made. The candidate accepts, and they feel they are on cloud nine! Finally, they are going to get the help they need. The candidate walks in on their first day, is shown their desk, and…THAT’S IT! They were the most qualified candidate for the position, and they should know what needs to be done next, right? They should be ready to hit the ground running, right? WRONG!!!!! This is risky hiring, folks. And let me tell you, EVERY HIRE IS A RISK, especially if your firm has not perfected the onboarding process.

How do we make it better?

I’d like to challenge your firm to take a look through the job-specific onboarding BEFORE the hiring process is initiated. Don’t get me wrong, the initial part of the onboarding process will look similar for ALL positions but will vary subsequently, as each role in your firm is different. First and foremost, you will want to make sure every new team member knows your mission statement and your firm’s values. NO EXCEPTION. Second, you need to get an onboarding time frame out of your mind! Every role in your organization is different. Onboarding will look different, taking various lengths of time. And if you’re being honest, is onboarding ever really complete? The answer is no!

When looking at your organization’s onboarding process, it should have four main goals.
Your onboarding process should help your new team member:

  1. Understand their new role and the responsibilities that accompany it.
  2. Get comfortable in their new setting.
  3. Meet their teammates and leaders.
  4. Learn the organization’s policies and procedures.

Onboarding is an engagement between leaders/managers and new team members. This is not an isolated event, and the new team member should never be left to fend for themselves. Think of it like a buddy system. You will have an “onboarding buddy” taking your new hire through your onboarding process. While the process of onboarding does take intentional effort on the managers’ part, this vastly increases employee retention when the new team member feels cared for and invested in from their first day in the office. If onboarding is done completely and correctly, there is no loss of investment in the new team member, as you are investing time, money, and resources in training them to be suited for you specifically. Ask yourself, is our onboarding process helping new team members feel their presence and productivity matter to the overall goals of the firm? If the answer is no, you need to revisit your process. A positive onboarding process will contribute to employees feeling part of the firm’s vision, thus reducing turnover. Onboarding directly affects employee retention. In fact, onboarding makes or breaks your employee retention rate.

A word of caution. EVERY new team member needs proper onboarding. This process isn’t and shouldn’t be confused as training for non-experienced team members. Even the most experienced professionals need to be onboarded. There should be someone in your firm checking in on your new team member regularly, even the “rockstar” new hire who seems to have it all together.

Onboarding tips and tricks

It’s important to make sure the period after the hiring process is as smooth as possible for your new team member. By doing this, they will feel more supported and comfortable with their new environment. Here are some tips to consider:

  • Complete as many logical tasks BEFORE a new team member’s start date! This starts with a welcome email or phone call. Give them all the benefit information to look over. Any paperwork needed on day one needs to be given BEFORE day one! Can you send them the employee handbook to read? Set expectations for dress, parking, and day one lunch. This is also a good time to establish some rapport with their new manager/supervisor. Get their desk set up and ready, and let the new team member know the plan for their first day.
  • Have a welcome plan for day one! Maybe this starts with a team huddle to introduce everyone to the new team member, complete with coffee and pastries. Take a tour of the office if you haven’t done so already. Be sure to fill the day.
  • Go over firm expectations, procedures, and manuals. Now is the time to really sit down and go over the firm’s expectations for the role. You have already touched on this, I’m sure, in the hiring process, but now you must be able to sell it to your new team member. This is what we believe, this is how we help people, and these are our expectations…these conversations MUST be completed upfront.
  • Use the check-in process. 30/60/90-day check-ins are CRUCIAL! Follow up with the new team member so you can really understand where they are in learning your firm’s way of doing things. This is also your chance to see where they need help and how you can support them. An unsupported new team member is much more likely to leave your firm quickly, thus negatively impacting your employee retention rate.

In summary, the onboarding process isn’t one you should be neglecting. Glassdoor states organizations with a strong onboarding process improve new hire retention by 87% and productivity by 70%. The numbers don’t lie! You can’t succeed without a team that sticks around. Improving your onboarding process and evaluating how it can optimize your new team members will improve your firm’s overall success. When your employees feel appreciated and valued, they don’t leave! Happy Onboarding!

You Need to Hear This: How to Become a Courteous Professional

Let’s throw the skunk on the table and talk about it…PROFESSIONAL COURTESY. Yes, this is a topic often met with an immediate defensive response, an eye roll, or a shrug. I can see you thinking now, “Don’t start.” OR “But wait…we are courteous!” OR “Hold up, are you talking about my/our firm?” In this blog, I’d like to challenge you to hold off on being defensive and really examine the ways your firm is being intentional about professional courtesy. Are you and your team practicing it? And if so, how?

Pinning it down

I encourage you first to embrace an expanded definition of professional courtesy. The term can refer to both the practiced standards of conduct, behavior patterns, and values extended to ALL members within an organization, and, in addition, to any outside vendors and clients. There are many facets of professional courtesy, including honesty, integrity, loyalty, trust, and respect.

The degree to which these facets are CONSCIOUSLY practiced defines who you are. It is, at its core, very simple: It’s the Golden Rule practiced in the workplace: Do unto others as you would have them do unto you. You provide timely responses to communication, you say please and thank you, and you always try to embody both a positive and a professional attitude. What could be easier?

My, my, my…How things have changed

It’s important to acknowledge the evolution of the workplace over the past few decades in order to properly evaluate how professional courtesy is being demonstrated in your organization today. Before I was born (hehe), the majority of “work” was conducted by walking around and having face-to-face discussions with employees. Upper-level managers spent the bulk of their days in the office, attending in-person meetings around a table of colleagues.

Heck, people were still having the majority of their conversations OVER THE PHONE. The upside to this “way of working” was that we were forced to build solid human relationships and mutual respect, in most instances. This is NOT the workplace we are in today.

Technology continues to evolve, and, in doing so, forces the landscape of the modern workplace to change at breakneck speed. My children, 11, 10 & 6, as well as my husband, are constantly on my case about being on my cell phone and checking my email. I don’t know what I would do without my iPhone, Microsoft Outlook, and access to social media. Not to mention, as a recruiter, I literally can’t work without Skype or Zoom. Today my accessibility is off the charts. It takes an act of Congress to unplug. What does all this have to do with professional courtesy, you may ask?

While all the positive technology advancements are staggering, to say the least, they are also causing a MAJOR roadblock when it comes to professional courtesy. Weeks could go by when we don’t see co-workers. We may never actually have a face-to-face meeting with a service provider or client. EVERYTHING, including basic communication, is done electronically. And while some may not see this as a problem, we have to bridge the gap between what it was and what it is, so that professional courtesy doesn’t become totally extinct. There is a HUGE need to integrate today’s technology with the fundamental teachings of the Golden Rule.

Do better

Let’s take a look at a few ways you and your firm can promote the evolution of professional courtesy in the modern workplace.

#1 Response time

We have the world at our fingertips, literally. When we get an email, text, or internal instant message and don’t respond, we are sending a VERY clear message. By being unresponsive, we are saying quite clearly: THIS IS NOT IMPORTANT TO ME. As you all know, communication is vital to the effectiveness and efficiency of a law firm. When an email requires some action from you, it’s important to acknowledge the email to let the sender know you have seen the request.

EXAMPLE: “Thank you, Stacey. I saw your email. I plan to have the information you need by Friday.” Or something even simpler may suffice…. “I’m on it!” Send the message that whatever the request was MATTERS. In this response, you are telling the sender that you have seen the request, and you have it on your list of to-dos….This says volumes to the sender!!! If you are attending a conference or out of the office, be sure your out-of-office message indicates such.

A note: set expectations with your team and allow them the time to disconnect with work, but ensure they know what a proper response time looks like. This expectation is especially important for your hourly team members who are subject to overtime. Set your policies and procedures so that your clients are responded to timely and that your team knows how to handle emails and communication after hours and on weekends.

It’s important to mention here, response time with your service providers is ESSENTIAL in maintaining your professional relationships just as it is with your clients and your team members. This is especially important when your service vendor is providing a time-sensitive service like recruiting.

#2 Punctuality

Your procrastination or poor scheduling cannot and should not become everyone else’s problem. Be it for a phone call, a virtual meeting, a face-to-face meeting, a deadline, or a report due date, it is so important to BE ON TIME. By not following through with punctuality, you are also sending a message that something (whatever kept you from being on time) was more important than what was scheduled. Can we communicate if something has come up in a way that is professional and courteous? Yes! Life happens. Communicate with your team, your client, or your scheduled appointment as soon as possible. Be sure to be authentic and apologetic for your lateness or absence. This action is helpful in building relationships.

#3 Attentiveness

This is a BIG one. Can you evaluate your “present-ness?” Are you really present in your conversations, meetings, presentations, etc.? It irks me when I am having a face-to-face conversation, and the person I’m conversing with looks down at their phone and is responding to emails while we are “talking.” News flash…that’s not talking, and multi-tasking still isn’t a thing. Again, they are sending a clear message that I am not their number one priority. That behavior serves to frustrate and erode relationships. Make sure when you are engaging with another person, that you are truly engaging with them.

Ask the tough questions

  • Are you and your team intentionally practicing professional courtesy with each other, your clients, and your vendors?
  • Are you treating others the way you would like to be treated?
  • Are you conveying respect to others?
  • How can you or your firm practice professional courtesy better?
  • Are you intentionally setting the bar high in this area?

The extent to which your firm practices professional courtesy is directly related to employee retention, client satisfaction, and your firm’s reputation. That makes it incredibly crucial to get right. If you’re ignoring it as a leader, I can almost guarantee you that your team is following your lead. They’re failing to treat clients, referring attorney teams, and their peers with professional courtesy.

Make sure the mission of heightening your firm’s professional courtesy is always a top priority. It’s important to be in a constant state of self/firm evaluation. That’s how we grow. The level of and effectiveness of your professional courtesy practices says volumes about your firm. What is it saying about yours?