The Cost of Caring: Understanding the Weight of Empathy
“The expectation that we can be immersed in suffering and loss daily and not be touched by it is as unrealistic as expecting to be able to walk through water without getting wet.” – Rachel Naomi Remen, MD Plaintiff law firms are in the business of justice and people. Behind every case file lies a […]
Is This Process Costing You Clients? The Importance Of Intake For Law Firms
Let’s be honest—you can spend all the money in the world on marketing, build the most beautiful website, and dominate Google ads… but if your intake process is broken, you’re just pouring water into a leaky bucket. I’ve worked with hundreds of law firms to know that intake is either your greatest growth driver or […]
Hidden Strength: The Importance of Soft Skills in the Workplace
As leaders in the administrative training industry, we often highlight technical expertise, industry certifications, and high productivity. While these hard skills are important, it's the frequently underestimated soft skills—what I refer to as Significant Power Skills—that truly influence an individual's career trajectory, effectiveness, and impact on others. For over three decades, I’ve trained administrative professionals […]
