Vista Consulting team members have been told more than once that we are like a firm’s therapist, so don’t ever be shy about venting, asking, or bouncing ideas off your Vista consultant.
The Vista team can help your firm to thrive, but we don’t bring magic pixie dust to our assignments. Many of our recommendations require your team to roll up their sleeves, open their minds, and put in the work. In an already busy atmosphere, implementing process improvements can seem insurmountable. In fact, efficiency and effectiveness may seem to go down some prior to going up as new systems are put in place. We call this, “the dip”, and it is normal – and sometimes necessary – to soar to the next level. Recognizing the dip for what it truly is, your investment period prior to payoff, is imperative in maintaining the proper focus on the process. Think of this way: You can’t change a tire on the car as it speeds down the road. It has to be done, because if you don’t fix it, you’ll never complete your journey. Sure, stopping the car and changing the tire slows the trip…for a short time. But once you hit the road, you’ll be cruisin’! We ask you to keep this in mind and never quit while you’re in the dip!
“Vista’s core team is a tripod of experts helping to shape me into a better Managing Attorney. They do it without fear and with so much grace, humility, and patience! And they throw a great party after the hard work all day!” #OurConsultantsAreBetterThanYours #Guaranteed
“Within a short time of working with the Vista team, the main accomplishment – one that I did not anticipate – was to find a way to ensure the things I valued were actually being done by my team. We have become a firm driven by client service, and the Vista dashboard reports and other tools merely help us achieve those goals. It’s hard to do all of the above without a plan, and Vista has worked directly with my internal team to not only come up with a right-fit plan, but also helped us implement that plan successfully.”
“As our firm grew, it became difficult to track the progress of cases through the various units, along with the customer service provided to our clients. VISTA developed dashboards for all this and more! When viewing our dashboard, I now have all the important data at my fingertips: client contact, file review, the number of demands filed, files placed in suit, and so much more! Our unit managers also use these tools to ensure that attorneys and staff are staying on-track. As Managing Partner, I am pulled in many directions at once and am often out of the office — the dashboard allows me to zero in on issues as they develop, regardless of my location or the time of day. Great solution for us!”
“We met with Vista for a strategic planning session as our firm is at the crossroads and we wanted some outside perspective to help us with our planning. Vista provided a very focused environment so that we could develop our “Painted Picture” or 5-year plan. As we were very involved in the process, the conclusions we arrived at were not surprising to us, but having a road map to help us take the next step has been very beneficial to us. We have been working on the required steps and are making progress, and we do always come back to the Painted Picture and the principles we discussed in realizing our objectives. It is very much an ongoing process, and we know Vista is there for us, if and when we need their further input and objective perspective. Vista’s knowledge of the inner working of Plaintiff Personal Injury law firms allowed them to offer their insight and perspective to our unique circumstances. The fact that we are in Canada proved to be no barrier to understanding what our firm is all about.”
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