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Top 7 Mistakes Law Firms Make During Intake #2: Not Auditing Intake Calls

Auditing how your firm handles new calls from potential clients is extremely important. Vista recommends that every firm audit a batch of intake calls on a weekly basis. The good news is that it is easier than ever to make this happen. Years…

Budgeting (Exactly What Does That Mean?)

Most firm (business) owners begin to think about how their business has performed for the year and also begin thinking about how to improve upon that performance for the next calendar year around November. Without a target to measure against,…

Top 7 Mistakes Law Firms Make During Intake: #1 The Silent Killer

At Vista we have audited the intake processes, systems, and personnel of firms all over the country. Intake is one of the few things at your firm where you can fix something today and see big results tomorrow. We enjoy analyzing the process…

Apply Sam Walton's Customer Service Commandments To Your Firm

Say what you want about Wal-Mart today, when Sam Walton was building this multi-national company, he was fanatical about client service. He was adamant that his leadership team was not only familiar with, but followed 11 Customer Service Commandments.…

Leaders Are Readers... My Reading List

Leaders are readers. The best leaders we know are readers. They are always looking for new concepts, ideas, and practices to bring to their team. Create your reading list and get started. Take 15 minutes a day and dive in! Micki...I don’t…

Your People Are NOT Your Most Valuable Resource

What? That’s not what we’ve been told since we became managers. How can this be? It’s true, your people are not your most valuable resource….the RIGHT people are! Ok….Ok….Ok…now we get it. But how do we know if we have…

How Do I Get My Team On the Same Page?

To paraphrase Verne Harnish, the author of “Mastering the Rockefeller Habits” and “Scaling Up,” if you want everyone to be on the same page, first there must be a page. Sounds simplistic, but you would be surprised how much impact…

3 Ways to Grow a Plaintiff Law Firm (and there are only 3)

In most businesses, there are really 4 ways to grow the operation: Increase the number of customers; Increase the transaction frequency; Increase the average value of each revenue generating interaction, and; Increase the efficiency…

Team Huddles - Making Them Work For Your Firm

Nearly everyone is familiar with a “huddle.”  It is the quick meeting that the quarterback holds with his offense before they run a play.  It keeps everyone on the same page and communicates vital information before things get crazy. …

Let Your Team Exercise Their Decision Making Muscle

When you make a decision, you are exercising your “decision making” muscle. The more you do it, the stronger it gets and the more confidence you gain in your ability to make decisions.  You can feel this happening, after you make a tough…

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