Auditing how your firm handles new calls from potential clients is extremely important. Vista recommends that every firm audit a batch of intake calls on a weekly basis. The good news is that it is easier than ever to make this happen.
Years…
https://i1.wp.com/vistact.com/wp-content/uploads/2020/01/intake.jpg?fit=233%2C160&ssl=1160233Vista Consulting Teamhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngVista Consulting Team2017-08-14 22:36:102020-03-19 16:54:14Top 7 Mistakes Law Firms Make During Intake #2: Not Auditing Intake Calls
Most firm (business) owners begin to think about how their business has performed for the year and also begin thinking about how to improve upon that performance for the next calendar year around November. Without a target to measure against,…
https://i1.wp.com/vistact.com/wp-content/uploads/2020/01/budget-220.jpg?fit=220%2C147&ssl=1147220Tim McKeyhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngTim McKey2017-08-09 22:21:552020-01-15 22:24:51Budgeting (Exactly What Does That Mean?)
At Vista we have audited the intake processes, systems, and personnel of firms all over the country. Intake is one of the few things at your firm where you can fix something today and see big results tomorrow. We enjoy analyzing the process…
https://i0.wp.com/vistact.com/wp-content/uploads/2020/01/decisions.jpg?fit=233%2C184&ssl=1184233Tim McKeyhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngTim McKey2017-08-07 22:16:272020-01-15 22:18:26Top 7 Mistakes Law Firms Make During Intake: #1 The Silent Killer
Say what you want about Wal-Mart today, when Sam Walton was building this multi-national company, he was fanatical about client service. He was adamant that his leadership team was not only familiar with, but followed 11 Customer Service Commandments.…
https://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.png00Tim McKeyhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngTim McKey2017-07-31 21:59:162020-01-15 22:16:22Apply Sam Walton's Customer Service Commandments To Your Firm
Leaders are readers. The best leaders we know are readers. They are always looking for new concepts, ideas, and practices to bring to their team. Create your reading list and get started. Take 15 minutes a day and dive in!
Micki...I don’t…
https://i0.wp.com/vistact.com/wp-content/uploads/2020/01/leaders-readers.jpg?fit=220%2C220&ssl=1220220Tim McKeyhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngTim McKey2017-07-21 21:54:472020-01-15 21:57:26Leaders Are Readers... My Reading List
What? That’s not what we’ve been told since we became managers. How can this be?
It’s true, your people are not your most valuable resource….the RIGHT people are!
Ok….Ok….Ok…now we get it. But how do we know if we have…
https://i0.wp.com/vistact.com/wp-content/uploads/2020/01/right-fit-employees.jpg?fit=220%2C160&ssl=1160220Tim McKeyhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngTim McKey2017-07-05 21:50:532020-01-15 21:53:20Your People Are NOT Your Most Valuable Resource
To paraphrase Verne Harnish, the author of “Mastering the Rockefeller Habits” and “Scaling Up,” if you want everyone to be on the same page, first there must be a page.
Sounds simplistic, but you would be surprised how much impact…
https://i2.wp.com/vistact.com/wp-content/uploads/2020/01/same-page.jpg?fit=233%2C156&ssl=1156233Tim McKeyhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngTim McKey2017-06-30 21:46:582020-01-15 21:49:45How Do I Get My Team On the Same Page?
In most businesses, there are really 4 ways to grow the operation:
Increase the number of customers;
Increase the transaction frequency;
Increase the average value of each revenue generating interaction, and;
Increase the efficiency…
https://i0.wp.com/vistact.com/wp-content/uploads/2020/01/growing-plaintiff-law-firm.jpg?fit=233%2C155&ssl=1155233Tim McKeyhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngTim McKey2017-05-31 21:41:202020-01-15 21:45:553 Ways to Grow a Plaintiff Law Firm (and there are only 3)
Nearly everyone is familiar with a “huddle.” It is the quick meeting that the quarterback holds with his offense before they run a play. It keeps everyone on the same page and communicates vital information before things get crazy. …
https://i1.wp.com/vistact.com/wp-content/uploads/2020/01/huddle.jpg?fit=233%2C130&ssl=1130233Tim McKeyhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngTim McKey2017-01-20 21:38:142020-01-15 21:39:59Team Huddles - Making Them Work For Your Firm
When you make a decision, you are exercising your “decision making” muscle. The more you do it, the stronger it gets and the more confidence you gain in your ability to make decisions. You can feel this happening, after you make a tough…
https://i0.wp.com/vistact.com/wp-content/uploads/2020/01/decisions.jpg?fit=233%2C184&ssl=1184233Tim McKeyhttps://vistact.com/wp-content/uploads/2020/09/vis-new-logo-2020-resize-sm.pngTim McKey2017-01-19 21:34:462020-01-15 21:36:55Let Your Team Exercise Their Decision Making Muscle