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Mary Ellen Murrah

BUSINESS IN THE FRONT: Firm Lessons from Tiger King, Series 1

Tiger King has become a wildly popular documentary on Netflix. If you haven’t viewed this spectacle, buckle up! It’s a wild ride of exotic animal ownership, epic feuds, planned murder plots, presidential and gubernatorial races, and…
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Especially during our current environment, our clients are counting on us to assist them in thinking through various responses to the recent changes in our normal work circumstances. The more you are able to stay engaged in efficiently and…
Mary Ellen Murrah

Real-Time Talk Tips for Working at Home

This is Mary Ellen Murrah, Vista Ops Consultant.  I know many law firm owners, managers, and team members are navigating remote work for the first time.  Vista is unique in that most of our team members ALWAYS work remotely when…

How To Work With The Generation That Doesn’t Want To Work

By Emily Jordan – Guest Contributor On one February morning, every teacher in my school received an “Intent to Return” paper in their mailboxes. When I saw that paper in my own box, my palms immediately started sweating, my throat…

The Business Side Of Practicing Law - Podcast

Tim’s CPA background steers his focus toward numbers and metrics but he concedes that there is a lot more that goes into running a successful practice such as culture and human resources, which allows him to approach firms from a holistic…

Top 7 Mistakes Law Firms Make During Intake #7: No One Is In Charge

The final mistake that we see firms make in their intake department is that they don't put anyone in charge of intake. No one has a day-to-day ownership of the intake process and is responsible for quality control. Is there a non-partner point…

Top 7 Mistakes Law Firms Make During Intake #6: Belief That It Is All Under Control

The good news about intake is that if you fix it today, you will see benefits tomorrow. The bad news about intake is that you can't ever let your guard down. It is not one of those things that you can get right and forget about it. You have…

Top 7 Mistakes Law Firms Make During Intake #5: Firms Don’t Enter All Leads Into Their Case Management System

Every call matters. Every person who reaches out to your firm to discuss a new case is important. They may be calling for something that you consider trivial, for something that you think is not worth pursuing, or about an area of law that you…

Top 7 Mistakes Law Firms Make During Intake #4: Firms Don’t Teach Their Intake Team The Numbers

Everyone needs to know how to keep score. I have yet to come across a team that doesn’t enjoy knowing the score. People engage at a higher level when they understand how to score points and have control over winning or losing. It is the same…

Top 7 Mistakes Law Firms Make During Intake #3: No Attribution Rules

What is attribution? Attribution is simply how you give credit to the marketing or non-marketing source for each lead that you receive. Marketing sources are those that you pay for, such as TV, yellow pages, internet, billboards, and so…

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