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Stephanie Demont Mastroni

Preparing now for the outcome of “The Dip” in Intakes

So now that many firms have mastered the logistics of setting up team members to work from home and figuring out how to manage performance remotely, let's talk about what we can do now to prepare for the impending "dip" as a result of these…
Mary Ellen Murrah

BUSINESS IN THE FRONT: Firm Lessons from Tiger King, Series 2

You may not be a country music fan, but if you don’t have, “I Saw a Tiger” on repeat right now, you’re missing out. What else are you missing out on when it comes to business lessons to glean from Joe, Carole, and the gang?… Control…
Mary Ellen Murrah

BUSINESS IN THE FRONT: Firm Lessons from Tiger King, Series 1

Tiger King has become a wildly popular documentary on Netflix. If you haven’t viewed this spectacle, buckle up! It’s a wild ride of exotic animal ownership, epic feuds, planned murder plots, presidential and gubernatorial races, and…
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Especially during our current environment, our clients are counting on us to assist them in thinking through various responses to the recent changes in our normal work circumstances. The more you are able to stay engaged in efficiently and…
Mary Ellen Murrah

Real-Time Talk Tips for Working at Home

This is Mary Ellen Murrah, Vista Ops Consultant.  I know many law firm owners, managers, and team members are navigating remote work for the first time.  Vista is unique in that most of our team members ALWAYS work remotely when…

How To Work With The Generation That Doesn’t Want To Work

By Emily Jordan – Guest Contributor On one February morning, every teacher in my school received an “Intent to Return” paper in their mailboxes. When I saw that paper in my own box, my palms immediately started sweating, my throat…

The Business Side Of Practicing Law – Podcast

Tim’s CPA background steers his focus toward numbers and metrics but he concedes that there is a lot more that goes into running a successful practice such as culture and human resources, which allows him to approach firms from a holistic…

Top 7 Mistakes Law Firms Make During Intake #7: No One Is In Charge

The final mistake that we see firms make in their intake department is that they don't put anyone in charge of intake. No one has a day-to-day ownership of the intake process and is responsible for quality control. Is there a non-partner point…